HP Envy 15 - VIDEO_TDR_FAILURE (nvlddmkm.sys)

[PhuongHoang]

Product Name: HP ENVY 15-ep1010ca FHD laptop - NVIDIA® GeForce RTX™ 3050

Purchase Time: Sep 2021

I purchased this notebook about two months ago, however, after 2-3 weeks of operation it's getting bluescreen every single day, and every 2-3 hours if I performed heavy tasks.

I looked up the error on the internet and installed the last nvidia driver but the issues still persist. It is driving me nuts to the point that I think I might have received a product with a faulty graphic card. 

[praveenbv]

Hi@PhuongHoang,

Welcome to the HP Support Community!

Apologize for the issue with the display. We understand it's a notebook lets try a few troubleshooting steps to fix the issue.

Check for the BIOS Update?

Tried Adding the game to High performances in the Nivida control panel?

Download GEFORCE EXPERIENCE updates the gaming drivers.

Turn on Game Mode. Game Mode is a new feature in Windows 10 Update that improves gaming performance by limiting background processes and programs from using system resources while a game is running.

Press the Windows key and G to open the Game bar.

In the game bar, click Settings.

Click the check box next to the game title to enable Game Mode for that game.

Plug notebook PCs into an AC adapter to give the graphics card more power.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day!