HP Envy 17-cr0002sl Camera not working

[Serena87]

Hello, the camera on my laptop has stopped working. It gives me black screen. I tried all the possible solution recommended on the net but it does not work. Is the only solution send it back to the vendor? Thank you and regards. Serena

[BeemerBiker]

Have you run diagnostics?
Tap the ESC key after powering on. . Tap it once a second after you see the LEDs on the keyboard flash. When you see the startup menu, press F2 to run diagnostics.

If you do not see the webcam test then update the diagnostics:

HP releases newer UEFI diagnostics periodically.
When you select F2 during boot you are requesting UEFI diagnostics.
There is an updated diagnostics package Click Here
Look for the phrase 'issues outside the OS',
Expand the'+'symbol and click the DOWNLOAD button.

If a component fails during the UEFI test then Click here to check warranty  and  Click here for world-wide contact info

Make sure you have the latest Microsoft Windows updates and have also run the HP support assistant to check for updates.

If the WebCam passed diagnostics ---

1 - enter "camera" in the windows search box. An error message may appear. If so, click "Get Help". If there is no "Get Help" then read this article.

2 - Look at the keyboard function keys for a camera icon such as

if you see anything like that the press it and see if the camera starts working. It could also be a physical device such as a switch or a cover that closes over the lens. Some AIOs have an On Screen Display and that might have camera control for on/off. I do not have your particular system so am guessing.

HP detailed resources

Did this happen recently, like just after a windows update? 

Try rolling back the driver

Did you try rolling back the camera driver?

It could be the camera driver or the USB driver if the camera is connected to the USB. Many internal cameras are connected to the USB.

In the pictures below you would select the camera driver and then look for 'rollback'

If camera driver is the problem

If the problem is the wrong USB driver for the camera

If you cannot rollback the driver then try to find the best one or let windows try. One way is to just uninstall the camera and reboot as described in this official HP document..

The below post, unfortunately, is complicated but is useful if there is no camera drivers at the HP website to download.

https://h30434.www3.hp.com/t5/Notebooks-Archive-Read-Only/HP-Wide-Vision-HD-Camera-DRIVERS/m-p/82160...

Let me know if you need more help