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‎10-04-2020 09:23 AM

HP Recommended
Product: HP Envy 17-cg0415no
Operating System: Microsoft Windows 10 (64-bit)

I brought my new computer home this saturday, and I have been updating Windows, drivers and installing my Software.

 

When I was finished I turned it off (Via the start menu and chose shut down). 10 seconds after I had closed the lid I hear the fans spinn up and go full power. And they do NOT stop. If I plug in the power adapter, they stop. If I unplug it, they start up again after 10 seconds. And they do not stop. Ever.

 

I have searched, and I have check the BIOS for the always on function and it was disabled.

I have checked Windows 10 settings for quick startup and turned that off.

But the problem is still there.

 

So the computer is basically brand new, and I have no idea why this is happening. Anyone have any ideas?

 

Webmaster

2 REPLIES 2

‎10-04-2020 01:56 PM

HP Recommended

@WebMasterOKK 

 

I believe fan blows very hard for around 5 seconds and then stop. I think that is a new feature from BIOS, it will check working order of fan(s) on machine before going to next step.

 

Regards.

BH
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‎10-04-2020 03:42 PM

HP Recommended

If that was the case, the fans would stop. They dont. They spinn for hours. So no, thats not what is happening. As I also wrote in my original post.

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