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‎09-25-2022 02:55 AM

HP Recommended

This laptop has been pretty good to me, but now it’s starting to have some issues.

First, the sound is WAY low, even if the volume on the PC and the website/application is all the way up. I’ve checked for updates and have re-installed drivers. If I plug my headset in, the volume is just fine.

Also, it’s now longer holding a battery charge for very long. It will be fully charged, but once I unplug it, the battery dies within 20-30 minutes.

I hope it’s not beyond repair as it’s less than 3 years old. Any suggestions?

https://19216801.onl/ https://routerlogin.uno/
Category:
1 REPLY 1

‎09-25-2022 04:20 AM

HP Recommended

Hello @ceaser333 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your current system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

 

(2) Please report your results

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