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- HP Community
- Notebooks
- Notebook Operating System and Recovery
- Re: HP Envy 5546 : PC/Device needs to be repaired
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11-16-2016 04:11 AM
Hello,
This morning I had a blue screen on my laptop which displays the below message. Can you please help.
Your PC/Device needs to be repaired
The boot configuration data file doesn't contain valid informationfor an operating system.
File:\BCD
Error code: 0xc0000098.
OS : Windows 10 64 bit home edition
Model : HP Envy Sleekbook 4 PC
Regards,
Solved! Go to Solution.
Accepted Solutions
11-16-2016 04:28 AM
Hi,
Shutdown the notebook.
Tap away at the esc key as you start the notebook to enter the Start-up Menu. Select the Diagnostic Menu option ( f2 ) and run the tests on the Hard Drive.
Post back with the results, including any error codes that may be generated.
Can you also post back with the following.
1. The full Model No. and Product No. of your notebook - see Here for a guide on locating this information.
2. Just so that I'm certain on this, is the path detailed in the error File: \Boot\BCD or file \EFI\MICROSOFT\BOOT\BCD
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Windows Insider MVP
11-16-2016 04:28 AM
Hi,
Shutdown the notebook.
Tap away at the esc key as you start the notebook to enter the Start-up Menu. Select the Diagnostic Menu option ( f2 ) and run the tests on the Hard Drive.
Post back with the results, including any error codes that may be generated.
Can you also post back with the following.
1. The full Model No. and Product No. of your notebook - see Here for a guide on locating this information.
2. Just so that I'm certain on this, is the path detailed in the error File: \Boot\BCD or file \EFI\MICROSOFT\BOOT\BCD
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Windows Insider MVP
11-16-2016 04:59 AM
Thanks very much David ,
I will post the results of the Diagnostics in my next post. Please find the details of the laptop
HP Envy ultrabook
Serial: CND2371GY2
product: COU888EA#ABU
Model: 4-1101sa
Rev: 1894-110
Regards,
Snl1
11-16-2016 06:30 AM
Hi,
You're welcome
Could you also confirm whether the path detailed in the boot error you're getting is File: \Boot\BCD or file \EFI\MICROSOFT\BOOT\BCD
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Windows Insider MVP
11-16-2016 06:59 AM
Hi David,
I have run the diagnostic test for the hard drives ,
1- Selected F2 and ran Hard Drive Extensive test.
Tested all drives.
Results
Hard drive SMART check : passed
Hard drive Short DST check : passed
Hard drive Optimised DST check : Not available
Hard drive long DST check : Passed
The blue screen error display
File:\BCD
Error code : 0xc0000098
Thanks
Snl1
11-16-2016 07:18 AM - edited 11-16-2016 07:21 AM
Hi,
Try the following.
First of all, use another PC to create a bootable Windows 10 DVD or USB Flash Drive via the following link. Under the section 'Need to create a USB, DVD or ISO', download the Media Creation Tool.
http://www.microsoft.com/en-us/software-download/windows10
Once you have this, run the tool, select 'Create installation media for another PC', then select the language, edition of Windows 10, and 64bit.
Follow the rest of the prompts to create this and then click Finish when completed.
Insert the Windows 10 Installation Media and Shutdown the notebook by holding down the power button for 10 seconds.
Tap away at the esc key as soon as you press the power button to enter the Start-up Menu and then select the Boot Options Menu ( f9 ).
Use the arrow keys to highlight the CDROM or USB Flash Driver option, depending on which type of media you created, then hit enter - if prompted to 'Press any key to continue....' - do so.
Boot to the Advanced Start-up Options Menu - see Option 5 on the link below for details on accessing this.
http://www.tenforums.com/tutorials/2294-advanced-startup-options-boot-windows-10-a.html#option5
On the Advanced options screen, select the Command Prompt - See option 1 on This Link for a detailed guide on accessing the Command Prompt.
Once you have launched the Command Prompt, enter the following commands and hit enter after each one - include spaces as shown.
Bootrec.exe
bcdedit /export C:\BCD_Backup
c:
cd boot
attrib bcd -s -h -r
ren c:\boot\bcd bcd.old
bootrec /RebuildBcd
bootrec /fixmbr
bootrec /fixboot
Remove the instalation media and try rebooting the notebook.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Windows Insider MVP
11-16-2016 10:09 AM
Ok
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Windows Insider MVP
11-21-2016 03:04 AM
Hi David,
Good morning. Just a quick question. During the creation of the bootable USB flash drive there was option to choose the edition of Win 10 ( I remember there were 3 options and the first 2 were 1) win 10 and 2) win 10 home edition with single language pack ). I choose the win 10 but I think my laptop has win 10 home edition but was not sure if was a single language pack. Could you please let me know if this would make any difference?
Regards,
Snl1
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