HP Envy 7 Multiple display issues at once, Display resolution and rotation locked+

[NightKing64]

While working on Photoshop my laptop froze and I restarted it, after that my issues began. This was the second time in the day the laptop froze after using Photoshop (typical when the laptop is not plugged into the charger), and I power cycled it (held down power until it turned off, waited, turned it back on). When the laptop restarted, the display icons were too large, checking the display settings, the scale was at the recommended 150% (as always) and I switched it to 125% which made the icons look as usual, but the resolution and rotation lock are both greyed out, and when connecting my tablet (Cintiq 16) which was previously connecting fine, it will not detect the display, but it makes the sound of recognizing a USB devise being plugged in. I have tried resetting multiple times, I have updated the BIOS with HP Support Assistant (no other updates are available), I have checked Display Adaptors in Devise Manager and ensured everything is enabled and updated, I have gone through the Registry Editor and checked the Auto Rotation settings (all fine), the display cables are fine and fully connected. I have no clue what else to do and am mostly hoping I don't have to buy a new laptop... Any suggestions?

[Garp_senchau · Accepted solution]

@NightKing64, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Try Uninstalling and Reinstalling the Display Adapter:

• Go to Device Manager > Display Adapters > Right-click on your display adapter > Uninstall device.
• Restart your laptop, and Windows should automatically reinstall the display drivers.

Check Power Settings:

• Since the issue happens when the laptop is not plugged in, it could be related to power management settings.
• Go to Control Panel > Power Options and try switching to a different power plan (e.g., High Performance) to see if that changes the behavior.

Display Settings in Tablet Mode:

• Since you're using a tablet (Cintiq 16), make sure your laptop is not mistakenly in Tablet Mode. You can check this by going to Settings > System > Tablet Mode.
• If Tablet Mode is on, try turning it off and see if that affects the tablet recognition and display settings.

Check Device Manager for Cintiq:

• After the laptop is restarted, check if the Cintiq tablet appears under Device Manager under Human Interface Devices or Monitors. If it's listed, right-click and select Uninstall, then unplug and reconnect the device to see if it's recognized again.
• Also, check under Universal Serial Bus controllers to see if the Cintiq shows up there.

System Restore:

• If the problem started after the laptop froze and you power cycled it, you can try a System Restore to a point before the issues started.
• Search for "System Restore" in the start menu and follow the prompts to restore your system to an earlier state.

Test in Safe Mode:

• Boot your laptop in Safe Mode and check if the issue persists. If the problem is resolved in Safe Mode, it could be due to application or service conflicting with the display settings.

Reinstall Photoshop:

• Since Photoshop seems to trigger the freezing and display issues, there could be a conflict or corruption in the software. Try uninstalling and reinstalling Photoshop to see if that helps.

Reference: Unfreeze Your Computer: 20 Expert Solutions (2025)

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,

[NightKing64]

Thank you so much, uninstalling the display worked right away! I was so stressed, I'm glad it was actually a simple fix. Thank you again ❤️