HP Envy BSOD Daily

[CENTAIT]

We have several brand new HP Envy x360s that are crashing almost daily, sometimes multiple times per day. 

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After reviewing recommendations on the HP forum, we have:

-Ensure Windows is up to date

-Updated BIOS and drivers via HP Support Assistance

-Updated drivers via AMD Adrenalin

-Ran

• dism /online /cleanup-image /checkhealth
• dism /online /cleanup-image /scanhealth
• dism /online /cleanup-image /restorehealth
• sfc /scannow

The .dmp file usually points to the AMDGPIO2 driver. We have ensured this is up to date via AMD Adrenalin. The AMD GPIO controller was originally on 2.2.0.133, and the chipset update updated the driver to 2.2.0.134. 

We are unsure what else to do at this point. Any assistance is very welcome. 

[Max3Aj]

@CENTAIT, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
Based on the information and BSOD error you’ve shared for the HP Envy x360 14-fa0000 series (8Z8P5AV), particularly the consistent Bug Check 0x133 (DPC_WATCHDOG_VIOLATION) and mention of the AMD GPIO controller driver (AMDGPIO2) in the dump files, it seems likely that there's a compatibility or timing-related issue between the AMD chipset drivers and the system firmware.

The DPC_WATCHDOG_VIOLATION (0x133) BSOD usually indicates:

• A driver taking too long to execute (high DPC latency)
• Driver conflicts or power management bugs (common in hybrid/modern standby systems)
• Faulty hardware (less common with new units)

In this case, the AMDGPIO2.sys driver is a known culprit in systems with AMD Ryzen 7000 series CPUs using Modern Standby (S0ix) on Windows 10/11.

Solution Steps

Roll back or clean-install AMD Chipset Drivers

Even though you’ve updated via Adrenalin, the Adrenalin package may not include or properly install chipset-specific GPIO drivers for HP systems.

Do this instead:

Download the latest official AMD Chipset Drivers for Ryzen Mobile from AMD (not Adrenalin):

Drivers and Support for Processors and Graphics

During installation, select custom install and check that GPIO driver is listed and being updated to 2.2.0.134 or later.
 

If it already shows 2.2.0.134, proceed to uninstall and reinstall only the GPIO driver using Device Manager:

• Open Device Manager > System Devices > AMD GPIO Controller
• Right-click > Uninstall Device (check “delete the driver software” if shown)
• Reboot, and let Windows reinstall it (or manually reinstall from the AMD package)

Disable Modern Standby (S0ix) [if not required]

Some configurations are not stable under Modern Standby, especially when GPIO controller drivers or firmware timing bugs are present.

You can try disabling S0ix by switching to S3 (legacy) standby, which is more stable for enterprise environments.

To disable Modern Standby:

1. Open Command Prompt as Admin
2. Run:
   reg add "HKLM\SYSTEM\CurrentControlSet\Control\Power" /v PlatformAoAcOverride /t REG_DWORD /d 0 /f
    
3. Reboot the PC.
4. Confirm using:
   powercfg /a

If you see “Standby (S3)” listed, it worked.

Note: This may disable Instant-On or Fast Resume functionality. If you need to revert, delete the registry key.

Update System BIOS/Firmware

Ensure that all machines are running the latest BIOS, which often contains GPIO, ACPI, and firmware timing fixes.

HP Envy x360 14 inch 2-in-1 Laptop PC 14-fa-0000 (8Z8P5AV) Software and Driver Downloads | HP® Suppo...

Look for the latest BIOS with notes on power or GPIO fixes — many BSOD issues like 0x133 are resolved in firmware.

HP Diagnostic UEFI Test

Run a full system diagnostics to rule out hardware issues:

1. Press F2 on startup to enter HP UEFI Diagnostics
2. Run:

• Memory Test
• Storage Test
• System Board Check

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support 

[CENTAIT]

Hey there Max3Aj,

I appreciate your response, very helpful! I've completed your recommended steps and will monitor for any further crashes. I will update this post if the laptop continues to crash. Here are my notes:

Confirmed AMD GPIO Controller is on 2.2.0.134

Proceeded to uninstall the GPIO driver using Device Manager, toggling "delete driver software" and rebooted. Upon reboot, driver had reverted back to 2.2.0.133. Downloaded AMD Chipset Drivers Rev 7.04.09.545 from https://www.amd.com/en/support/downloads/drivers.html/chipsets/laptop-chipsets/amd-ryzen-and-athlon-... which offered 2.2.0.134. Installed and confirmed in Device Manager. 

Ran "reg add "HKLM\SYSTEM\CurrentControlSet\Control\Power" /v PlatformAoAcOverride /t REG_DWORD /d 0 /f" as admin. Rebooted. Ran powercfg /a and Standby (S3) is listed.

BIOS in sysinfo listed as BIOS Version/Date: Insyde F.05, 4/23/25

F.05 Rev A 5/9/25 available at:

https://support.hp.com/in-en/drivers/hp-envy-x360-14-inch-2-in-1-laptop-pc-14-fa0000/model/210200767...

Downloaded and installed.

[Max3Aj]

@CENTAIT, Thank you for your response,  

I'm sending a private message to assist you with the next action. 

  

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link. 

  

I hope this helps! Keep me posted. 

  

Max3Aj

HP Support