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‎07-28-2019 07:51 PM

HP Recommended
Product: HP Envy x360 m6 Convertible
Operating System: Microsoft Windows 10 (64-bit)

Hi all, my laptop battery has worsened (lasts 1.5 hours without charger) over the 3 years that I've owned this laptop and I'm interested in buying a replacement. However, the only replacement battery that I found on the HP store was for the "RTC battery", which doesn't sound right. Does anyone know where I can find a battery replacement besides the HP store?

1 person had the same question
3 REPLIES 3

‎07-31-2019 12:34 PM

HP Recommended

@leslie0124, Welcome to the HP Support Community!

 

To provide you with the right part number for the battery, What is the exact model/product number of the Notebook you are using?

To know how to find the Product number, refer to this document.

Note: Do not post the serial number on a public post.

 

Keep me posted for further assistance.

 

KUMAR0307
I am an HP Employee

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‎07-31-2019 02:50 PM

HP Recommended

My product number is W2K42UA#ABA

 

Thanks!

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‎07-31-2019 03:08 PM

HP Recommended

@leslie0124

 

Thank you for the response.

 

HP ENVY x360 - m6-aq003dx uses a 4-cell, 55-Wh, 3.62-Ah, Li-ion battery (includes cable) and the HP Spare part number is 844204-855.

 

Use the HP Partsurfer to identify the part: Click here & order it via the HP Parts store (Click here).

 

To know how to replace the battery, refer to page 27 of the service guide

 

Keep me posted for any other assistance.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

KUMAR0307
I am an HP Employee

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