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HP Envy M6-P113dx Laptop Running Very Slow/ Stuck

HP Recommended
HP Envy M6-P113dx
Microsoft Windows 10 (64-bit)

My laptop has suddenly became very slow and unresponsive using windows 10 64 bit. I've already tried following items

  • Disabling startup services from task Manager
  • Tested in Safe Mode - Works quite better but also stuck 3 times similarly in safe mode as well. 
  • Disabling various hardware adapters as in Safe mode and attempted to turn ON one by one, nothing changes (Every time I've to reboot using power button long press i.e. Quite similar to power reboot.
  • RESET WINDOWS - every app was erased as it was last option, still system hangs and not possible to operate after few minutes of startup. 

As possible chances layout upon hardware, recently I've performed HP PC Hardware Diagnostics UEFI for following

  • Hard Disk which encountered FAILURE (Both Quick Test & Extensive Test), Failure code is (94XFPD-7PTA8G-XD7WMF-61EL03) Picture attached for reference. 
  • Memory Test (Only quick check option available, which PASSED).

As I cannot see any Test Log available in Main Menu, please guide what shout I do? Is the hard disk replacement required?

 

Any further suggestions are well appreciated, Thanks in Advance.

IMG_20200928_233357.jpg

2 REPLIES 2
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Message 2 of 3
Flag Post
HP Recommended

Adding online Fault Code Diagnostics Report. 

Screenshot_20200929_002228_com.android.chrome.jpg

I just need to confirm whether hard drive is the only cause of system unresponsive / stuck? Or I need to focus on other items as well. 

Thanks for HP Community for providing such platform. 

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HP Support Agent
HP Support Agent
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Message 3 of 3
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HP Recommended

@mjasoj

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, 

I did decode the failure ID and it refers to Hard Disk 1 Full Test Failure which needs to be replaced. I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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