HP Envy X360 Recovery Media

[electraglide75]

Hello there,

My friend recently purchased an HP Envy X360 notebook.

While I'm not 100% certain exactly what happened during setup something went awry.  She doesn't appear to have access to the MS account associated with the machine...when trying to do a recovery it says the account in question isn't an MS account.

None of that really matters, she had no data on the device so she wanted to just do a factory reset.  However, because bitlocker was enabled we need the bitlocker key to do recovery via the recovery option envoked during boot.

I've never run into this with any of my work machines, but I believe that's because I use autopilot, images and volume licensing rather than a recovery option like this.

Where can I get recovery media for this laptop?  I've tried the contact support option but it just lists local HP stores near me.  Does she need to visit an HP store to get recovery media?

[Paul_Tikkanen]

Hi:

if the drive is encrypted and you don't have the Bitlocker recovery key, I don't believe you can install Windows on the drive.

You will probably have to replace the drive first.

But if you know otherwise...

You can use the HP cloud recovery tool on your PC or with another PC running W7 64 bit or newer and a 32 GB USB flash drive to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your PC.

Here is an info link for how to use the utility.

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Customer Support

Since you have to install the recovery tool on another PC, after you launch it, you will need to enter your PC's product number in the tool's search window to proceed.

Your PC's product number is: 66B41UA#ABA