HP Envy experiencing BSOD on every restart or attempt to login after shut down

[Surya_Mazundar]

Hey sir/ma'am, 

So, I got a HP Envy laptop on July 2024. The specs are: 64 GB RAM, 1 TB SSD, NVIDIA RTX 3050, 17.3'', Touchscreen. The first time I experienced the BSOD issue with my laptop was around November 2024. So, I had my Windows OS reinstalled by my university's tech dept. However, I kept facing the same issue occasionally from then. But now, It looks like the device is having some serious issues because, something's not letting it run the automatic repair process, or passing through tests, or troubleshooting. Here are the troubleshooting techniques I tried:
1. Restarted a couple times.

2. Startup Repair

3. Startup Settings

4. Uninstalling Updates

5. Went into Safe mode and tried removing a few files or updating drivers.

6. Checked for missing windows updates.

7. Thought a few recent updates might be causing this and tried wmic and wusa commands on BSOD command prompt. But they kept reinstalling when restarted.

Finally, I checked the device manager and saw multiple warning signs on several components. 

Could someone please help me out with the same?

Thank you!

[VikramTheGreat · Accepted solution]

Hi @Surya_Mazundar, 

Welcome to the HP Support Community.
 

Thank you for posting your query, I will be glad to help you.

I’m sorry to hear you’re experiencing a Blue Screen of Death (BSOD) on your PC—it can be frustrating when your system unexpectedly crashes like that. But don’t worry, we’ll work through this together!
 

To resolve this issue, I recommend installing the HP Support Assistant on your PC. This tool will automatically detect missing or outdated drivers and install the necessary HP drivers for you. It’s a quick and effective way to ensure your system is running smoothly.
 

Alternatively, you can visit the HP website and select “Detect my Software and Drivers”—this will scan your PC and install the correct drivers manually.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support 

[VikramTheGreat]

Hi @Surya_Mazundar,

I hope this message finds you well. I wanted to follow up on the technical issue that we discussed earlier and confirm that it has been successfully resolved.
 

If you encounter any further issues or have any additional questions, please do not hesitate to reach out to us. We are here to assist you and provide any necessary support.
 

I will be archiving this case for now however, you can respond to the same thread to continue the conversation.
 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
 

Take care and have a great day ahead!
 

VikramTheGreat

HP Support

[Surya_Mazundar]

Hi sir, 

Me again! Firstly, thank you so much for what you do.

I am experiencing the same BSOD again. I would like to let you know that, everytime this happens, the network always dissappears. I ran checks with the HP Support Assistant and it asked me to

contact HP regarding the same. Could you please help me out on the same.

Thanks, 

Surya

[GoGo23]

They should have lemon laws for computers that are not cheap, get great (unbiased?) ratings, and fail hugely. I’ve got one. A waste. Sounds like you do too!

[Surya_Mazundar]

Hm.. How do we use the warranty then? Like mail the device to the seller or? 
I mean, all the device checks and diagnostics show up good.