HP Envy stuck on Preparing automatic repair

[Mm02]

Hello. My HP Envy laptop is stuck on preparing automatic repair. Upon starting I press esc to bring me to a menu that has The following options:

F1 system Information 

F2 System Diagnostics

F9 Boot Device Options

F10 BIOS setup

F11 System Recovery

My first attempt I chose F2 and the battery check, processor check, wireless module check, System board check, and hard drive smart check all passed. The hard drive short DST check failed though. What can I do from here? 

My error ID code is: 9G9G4W-81CAK6-GXGK61-60XJ03

[WAWood]

@Mm02 

That error code means your disk drive is failing and needs to be replaced.

Once you have the replacement drive, read the information below about HP Could Recovery to be used to restore your PC to working condition:

If your PC is a 2016 model or newer, you should see if you can make a bootable USB recovery drive using the HP cloud recovery tool on a working PC. The recovery drive can then be used to install Win10 and the HP drivers and utilities that originally came with your PC. Here is the link: https://support.hp.com/us-en/document/c06162205

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If the HP Cloud Recovery is not available or does not work, you may have to look into ordering HP Recovery Media -- which is a set of DVDs and a CD, or USB stick, that will erase the hard drive (removing all data, settings, and applications, reinstall the original OS, drivers, and some HP Utilities. You have to order these from HP; they can not be downloaded.

You can look online for Recovery Media starting with the linked paged: http://support.hp.com/us-en/drivers

Once there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click "Update"

If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. Click the + symbol to expand that entry and click on Order Media for details.

Or, if you prefer, you can do the same by contacting HP Customer Support:
https://support.hp.com/us-en/contact-hp?openCLC=true