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‎02-05-2020 01:15 PM

HP Recommended
Product: Hp Envy x360
Operating System: Microsoft Windows 10 (64-bit)

Ran a factory reset and it said that it would take a few hours, however, it has been stuck on the restarting screen for 24 hours straight. What do I do? Is it stuck? Is that supposed to happen? 

1 person had the same question
2 REPLIES 2

‎02-05-2020 02:06 PM

HP Recommended

Hello, if you are Always on the restarting screen your system has crashed. You need to turn off your computer pressing 30s the Power button, wait 5 minutes and restart it. And tell me what is happen.

If I have been answer to your question please accept it as a solution 🙂
I am Expert from French Community, and I am doing my best to help you with your question.

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‎02-05-2020 02:08 PM

HP Recommended

Hello @WitchyMae11 

 

Welcome !

 

What is the reason for you to perform a recovery ?

 

The recovery process may fail for 2 reasons:

  • Hardware problem with memory or hard disk drive (usually HDD)
  • Software issue - corrupted or unusable recovery partition

To rule them out one by one, please test your PC for issues.

Reboot it by pressing and holding the power-on button for 5-6 seconds. It will power off completely. Eventuallty, start it again and immediately being pressing F2 repeatedly.

Test your hardware - perform quick/fast or run-in test. If these are not available, test your HDD and memory.

 

 

Let me know the results

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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