HP Envy will not startup

[443512]

Returned home, my HP Envy laptop was not responding - black screen, no response, power button illuminated.   Eventually, I was able to power down, power up again with multiple error messages appearing.

History:

I have been having problems with printing proper colors to my HP Colorjet MFP 477fdn printer since I changed the fuser.

I have tried updating the drivers, however nothing seems to work.   Is it possible the drivers/configuration of the printer is the root of the problem?

"System Image Recovery option Internal error occurred status_wait-2 (0x80070002)

The operating system did not shutdown cleanly.  Reconstructing Cache Metadata

Please do not interrupt this process

Reading Packed Metadata into memory...Done

Processing Delta Log record.....36351

Failed to read Delta Log

Press <esc> to continue"

When I press escape, it brings me to the Advanced Option screen...I have selected all options, however the system does not advance thru completion.  I just chose UEFI for the 3rd time and it did advance to the next screen and allowed me to select "System Tests" - I selected this option, then chose the test option for  "Blue Screen With Errors"

System Tests "PASSED" - which I believe is great news!

However, the laptop still does not startup correctly.  Windows does not appear.  Files are not accessible.  I can only reach the Advanced Options Repair screen.

I can select System Restore, however it will not advance to actual restoration.

Kindly assist me with getting my HP Envy laptop to resume normal functionality so I can access my files, backup my data and insure proper operation moving forward.  Thank you in advance for your time and assistance  -greatly appreciated!

[Kuroi_Kenshi]

Hi @443512,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your laptop not starting up!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Hard Reset:

• Power off the laptop by holding the power button until the system shuts down.
• Disconnect all external devices and peripherals (including printer).
• Unplug the power adapter.
• Press and hold the power button for 15 seconds to discharge any remaining electrical charge.
• Reconnect the power adapter and try powering on the laptop again.

Perform BIOS Reset:

• Restart the laptop and press F10 repeatedly to enter the BIOS setup.
• Reset BIOS settings to default (usually found under the Exit tab).
• Save changes and exit the BIOS setup.
• Restart the laptop and see if it resolves the startup issues.

Check for Diagnostic Error Messages:

• Note down any error messages that appear during startup.
• Use HP’s diagnostic tools to check for hardware issues. You can access HP Diagnostics through BIOS (F2 at startup) or use HP Support Assistant.

Run System Diagnostics:

• Use HP’s built-in diagnostics tool to perform a complete system check.
• Press F2 during startup to launch HP Hardware Diagnostics.
• Run tests for memory, hard drive, and other components to identify any hardware issues.

Startup Repair and System Restore:

• Boot into Safe Mode by pressing Shift + Restart from the Windows login screen and navigating through Troubleshoot > Advanced Options > Startup Settings.
• Once in Safe Mode, use Startup Repair or System Restore to fix any startup-related issues.

While it's less likely that printer drivers are causing startup issues, it's worth addressing the printer problems separately to rule them out:

Uninstall Printer Drivers:

• Go to Control Panel > Devices and Printers.
• Right-click on the HP ColorJet MFP 477fdn printer and select Remove device.
• Uninstall all HP printer-related software from Control Panel > Programs and Features.

Reinstall Printer Drivers:

• Download the latest drivers for the HP ColorJet MFP 477fdn printer from the HP Support website.
• Reinstall the drivers following the instructions provided.

I hope this helps.

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Best regards,