HP Envy x360 15 aq slow performance occasionally

[PRN6243]

Occasionally, when I boot the laptop it runs very slowly.

I have discovered that the reason for this is that in Task Manager Processes the Hard Disk Usage is shown as 100%

The "Windows Audio Device Graph Isolation " process is using 98% of the Hard Disk.

I have found some references to this problem online but no cure for it apart from stopping the Windows Audio & Windows Endpoint Builder servces.

This does solve the problem but there is then no sound !!!

Any assisance would be greatly appreciated.

[PRN6243]

Today the Windows Audio Device Graph Isolation disk usage is fine but the CP usage is 70%!!!!!!!!!!!

No-one any replies?

[KrazyToad]

Hi @PRN6243

Welcome to HP Forums. This is a great place to get support, find answers and tips.

I understand that the CPU Usage is at 70 % and the Notebook is slow.

I'd like to help.

May I know since when are you facing this issue?

I would request you to run your Virus / Malware Scan to ensure that the Notebook is not infected by Malwares.

Please ensure that Windows is up to date.

Start  button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available.

Also download the HP Support Assistant from Here and check for any updates

If the issue persists, I would request you to run a System Check to Test the Hardware Functionality

- Shut down the Notebook completely
- Turn it back on, then tap the Esc key repeatedly until the Startup menu screen is displayed.
- Press F2 to select System Diagnostics.
- Click System Tests

If all the Test pass, I would request you to backup your data and perform a System Recovery

- Turn off the computer.Disconnect all connected devices and cables such as Personal Media Drives, USB drives, printers, and faxes.
- Turn on the computer and repeatedly press the F11 key about once every second until the Choose an option screen is displayed, and then continue.
- On the Choose an Option screen, click Troubleshoot.
- On the Troubleshoot screen, click Recovery Manager.
- Under Help, click System Recovery.
- When Recovery Manager prompts you to back up your files, select a backup option:
- The Welcome to HP Recovery Manager screen is displayed. Read the on-screen information, and then disconnect any connected devices and cables, such as Personal Media Drives, USB drives, printers, and faxes.
- Remove media from internal drives, and remove any recently added internal hardware.
- Click Next to continue.
- When recovery preparation is complete, click Continue to proceed to the installation phase of the recovery process. The computer restarts several times during the recovery. This is normal. Do not close, shut down, or disconnect the computer while HP Recovery runs.
- Recovery Manager reformats the Windows partition and reinstalls the original software.
- After the system recovery is complete, click Finish to restart the computer. Complete the setup screens and wait until the computer finishes the setup.
- Once the setup is complete, turn off the computer, reconnect all devices and cables, and then turn on the computer.
- Before using the computer, update and protect your computer by reinstalling any virus and security software that was installed before the system recovery.
- Reinstall any software programs that were added after purchasing the computer, as well as any files that were backed up.
 

Keep me posted how it goes.

Thank you. 🙂

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" and "Kudos" Buttons.

[PRN6243]

Thx for the reply.

I think the problem first occurred around 6 months ago but as I said in my original post, it only happens very occasionally.

If it is the hard disk at 100% usage the laptop is very slow to open programs etc etc.

If it is high CPU usage it is not so obvious.

Today, disk usage was 0% and CPU was 34% . No obvious slowness of laptop.

Regarding your remedies I have previously done all of them. except the diagnostics which I have now done with no problems.

Your final remedy of a reset will take a long time as I would need to reinstall all the software, update Windows, drivers, ETc ETc.

AS the problem only occurs very occasionally I don't think it is worth my time to do a full reset as this may not cure the problem.

Peter

[sandytechy20]

@PRN6243

I see that you were interacting with @KrazyToad.I'd like to help.

Thanks for the reply.

I appreciate your time and effort.

This issue may require one to one interaction with the HP Phone Support.

I suggest that you contact HP Phone Support for further assistance at the link: www.hp.com/contacthp

You have a good day ahead.

Cheers.