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HP Recommended

photo_2025-08-25_12-54-13.jpg

 

I'm looking for m.2 driver for this laptop but can't find it, this is the m.2 ssd inside this hp laptop

photo_2025-08-25_12-55-20.jpg

 

This ssd does not show up in the hp laptop

photo_2025-08-25_12-59-12.jpg

 

I need the SSD drivers to show up in windows 10 os 64bit any help would be nice

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

I have zipped up and attached the Intel storage controller driver you need for Windows to find the drive, below.

 

Unzip and copy all of the files in the folder in the attachment to a USB flash drive.

 

Have the flash drive and your Windows installation media plugged into USB ports.

 

Boot from the Windows installation flash drive.

 

When you get to the screen where no drives can be found, click on the Load driver option, browse to the flash drive with the storage controller drivers on it.

 

If you check the box, it will only include the compatible driver.

 

If Windows still can't find the drive, uncheck the box to include the compatible driver and try any of the ones listed.

 

Your other option would be to use the HP cloud recovery tool to create a bootable USB recovery drive that will reset the drive to its 'out of the box' condition.

 

Here is an info link for how to use the utility.  You will need a 32 GB USB flash drive for this.

 

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Support

 

You can download the software from the Microsoft Store.

 

HP Cloud Recovery Tool - Free download and install on Windows | Microsoft Store

 

Since you have to use the software on another PC as yours is not working, you will need to enter your PC's product number in the tool's search window in order to proceed which is 4J948EA#ABU

View solution in original post

5 REPLIES 5
HP Recommended

I have zipped up and attached the Intel storage controller driver you need for Windows to find the drive, below.

 

Unzip and copy all of the files in the folder in the attachment to a USB flash drive.

 

Have the flash drive and your Windows installation media plugged into USB ports.

 

Boot from the Windows installation flash drive.

 

When you get to the screen where no drives can be found, click on the Load driver option, browse to the flash drive with the storage controller drivers on it.

 

If you check the box, it will only include the compatible driver.

 

If Windows still can't find the drive, uncheck the box to include the compatible driver and try any of the ones listed.

 

Your other option would be to use the HP cloud recovery tool to create a bootable USB recovery drive that will reset the drive to its 'out of the box' condition.

 

Here is an info link for how to use the utility.  You will need a 32 GB USB flash drive for this.

 

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Support

 

You can download the software from the Microsoft Store.

 

HP Cloud Recovery Tool - Free download and install on Windows | Microsoft Store

 

Since you have to use the software on another PC as yours is not working, you will need to enter your PC's product number in the tool's search window in order to proceed which is 4J948EA#ABU

HP Recommended

Thanks again had to install a new m.2 and it works 👍

HP Recommended

You're very welcome. 

HP Recommended

ok after doing all this done windows 10 update

photo_2025-08-31_13-01-17.jpg

 

photo_2025-08-31_13-05-05.jpgphoto_2025-08-31_13-05-01.jpg

 

I get blue screen

HP Recommended

Unfortunately, I wouldn't be able to help you with that problem and suggest you start a new discussion on that.

 

W10 goes out of support in about 1.5 months, so you may want to take advantage of the free upgrade to W11 while it is still available.

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