HP Envy x360 15-u483cl , serial [Personal Information Removed] Hard disk fail

[elantraXD]

Hi,

So my hard disk is failing checks...can't boot the computer up, only to the HP software to run diagnostics

Questions:

1)  i'm now getting a crucial mx500 250GB or 500GB 2.5 inch (CT500MX500SSDI) SSD...will it fit my laptop?

will the SSD make my computer faster?

2)  how do i get my windows 10 back?

i don't want to install all of the hp bloatware that was there before...so how do i get my windows 10 installed or get my product key so that i don't have to buy a new license?

also, i think my laptop came with a office for student at that time...how do i get that back as well?

i don't need to recover any data my this laptop, so we can skip this part.

Thank you in advance!

[WAWood]

@elantraXD 

Let me try to answer your questions ...

1) SSD -- any standard SATA SSD will fit because they are the same size, and use the same connectors, as laptop hard drives.

2) Getting Windows 10 back. The best solution is to use HP recovery media because although it would install the HP utilities, it will also install the HP drivers -- which installing from MS media will NOT do.  And to get full functions from the HP hardware, you need the HP drivers.

3) Getting MS Office back. You probably won't be able to get the Office software back because the HP media will not include that.  You would have to contact HP Customer Support to see if they could assist in this because there is nothing we can do

for you about this.

4) Windows license.  Since the PC was already running Windows 10, it already had a license registered with MS.  So, if you do an install from MS media, when you get the PC back online, it will contact MS and automatically reactivate it.

If you're faced with reinstalling Windows 10 onto your PC, there are several options, not all of which necessarily will be available to you:
- Factory reset using external HP image you make
- Factory reset using external HP image you buy
- Windows reinstall using media you make

Each of these is discussed in some detail below ...

---------- Factory reset using external HP image you make ----------
HP provides a Cloud Recovery tool that you can use, together with a 32GB USB stick, to create your on HP reset media.

Here is the link: https://support.hp.com/us-en/document/c06162205

This works the same as the factory reset described above.

---------- Factory reset using external HP image you buy ----------
For those PCs not supported by the Cloud Recovery, in some cases, HP offers Recover Media for sale. This can not be downloaded; instead, it must be ordered from HP.

HP Recovery Media is a set of DVDs and a CD, or USB stick, that will erase the hard drive (removing all data, settings, and applications, reinstall the original OS, drivers, and some HP Utilities.

In some cases, you may be able to order a USB stick instead of disks.

You can look online for Recovery Media starting with the linked paged: http://support.hp.com/us-en/drivers

Once there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click &quot;Update&quot;.<br><br>If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. Click the &quot;+&quot; symbol to expand that entry and click on Order Media for details.

Or, if you prefer, you can do the same by contacting HP Customer Support.

HP contact info: https://support.hp.com/us-en/contact-hp?openCLC=true

If HP no longer carries the media you need, another site you should check for HP Recovery Media is: http://www.computersurgeons.com/

These work the same as the factory reset described above.

---------- Windows reinstall using media you make ----------
If there is no HP recovery media and Cloud Recovery is not an option, then your only option is to creating your own media using the Microsoft Media Creation Tool (MCT).

Use this link to download and create that media: https://www.microsoft.com/en-us/software-download/windows10

You may see the option to download an ISO file or create media; choose the option to create media. This will take a while because it has to download over 4GB of data and then has to format and create installation media from those files.

Insert that media into your PC, boot from it, and run through the installation. When you get the window asking for a product key, look down near the bottom of the window for the link you can click to skip that step.

[elantraXD]

ok, thanks for the detail reply...a few question:  after putting in the new HD into it...

option 1:  for HP recovery media,  i followed the link and i don't see a place to download a recovery program...just an option to purchase a recovery media...i don't want to buy one.

question:  when i boot the old computer by pressing F11, it does not give me an option to create a recovery...however, i can try resetting my computer, but it fails since the HD is bad i assume.

option 2:  i get it now, i will follow the link to get MS media from -- this is the option i will follow since i can't get the HP version.  

question:  what laptop functions will i miss or loose if i use the MS media route?