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‎03-24-2023 10:06 AM

HP Recommended
Product: HP ENVY x360 Convertible Laptop PC 15m-ed1023dx

HP pushed an update yesterday. Didn’t have time for the reboot so I said ‘later’. Woke up this morning with the BSofD. Said it couldn’t find the OS to boot. Went F2 and all the diagnostics pass but can’t get away from diagnostic screen. HELP!

Category:
1 REPLY 1

‎03-24-2023 10:11 AM

HP Recommended

Hi:

 

The only suggestion I can offer would be to use the HP cloud recovery tool.

 

You can use the HP cloud recovery tool and a 32 GB USB flash drive to create a bootable USB recovery drive that will reinstall Windows, the drivers and the software that originally came with your PC.

 

Here is an info link for how to use the utility.

 

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Customer Support

 

Since you have to use the utility on another PC, you will need to enter your PC's product number in the tool's search window in order to proceed to make the recovery media.

 

Your PC's product number is:  1G0E2UA#ABA

 

You will lose all data currently stored on the drive by using this method of recovery.

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