HP Envy x360 Laptop Performence issues

[ONGKUNG]

Product: HP Envy x360 Laptop 14

I purchased this laptop mainly for school work and light gaming. At first, the overall performance was good. I mostly play Wuthering Waves, and it initially ran at 60 FPS, or even up to around 100 FPS using Lossless Scaling (on max settings).

Recently, however, the game has started to lag even on the lowest graphic settings with all background apps closed. It also freezes briefly every 3–5 seconds, as if it’s constantly rendering something in the background.

General performance is still okay, though web browsing can sometimes feel slow—not a major issue.

[Garp_senchau]

@ONGKUNG Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Update-Driver

Go to Device Manager > Display Adapters > Right-click your GPU > Update driver.

Moreover, obtain the HP Support Assistant, as it will refresh all necessary drivers.

Check for Background Processes

Open Task Manager (Ctrl+Shift+Esc) and look at the Processes tab.

Look for high CPU, memory, or disk usage from any unfamiliar apps

Disable Windows Game Bar / DVR

Search "Game Mode" in Windows Settings > Turn it off.

Also disable background recording under Xbox Game Bar settings.

Reset Power Plan

Go to Control Panel > Power Options and select High Performance.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Regards,

[ONGKUNG]

I've tried them all before even posting this post.

My power plan only have balance there no performance or any thing else. 

[Garp_senchau]

Hey, thank you for your response

Let's try the following steps:

Perform a hard reset

Performing a hard reset erases all the information that is stored in your computer's temporary memory. This forces Windows to do a complete scan of the system, including the battery. Perform a power reset (or hard reset) of your computer to clear information from the computer memory without erasing personal data.

Turn off the computer.

Disconnect the AC adapter.

Remove any discs from the disc drive.

Remove memory cards from the card reader slot.

Disconnect all nonessential peripheral devices, such as printers, scanners, external hard drives, and USB flash drives.

With the AC adapter unplugged, press and hold the power button for approximately 15 seconds.

Reconnect the AC adapter, and then turn on the computer.

Close any applications causing the issue

Open Task Manager, and then close any applications that might be causing the computer to lock up or freeze.

Disconnect all devices from the computer, except for the keyboard, mouse, and monitor, if applicable.

Press the ctrl + shift + esc keys to open Task Manager.

Click More details to expand Task Manager, if necessary.

Under Processes, look for applications that have stopped responding. Some applications or processes might display a Green Leaf icon in the Status column. These applications or processes are currently suspended by the system to help increase computer performance. They do not need to be closed.

Select an application that is not responding, and then click End Task.

Continue ending applications until all unresponsive applications are removed from the list.

Close Task Manager.

For help with resolving problems with an application, contact the support for the application.

If your computer remains locked up, try the next solution.

Refer to this guide for further steps: HP PCs - Computer locks up or freezes (Windows 11, 10) | HP® Support

Take care and have a good day. 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Regards,