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‎01-17-2021 01:29 AM

HP Recommended
Product: HP ENVY x360
Operating System: Microsoft Windows 10 (64-bit)

Dear Sir/ Madam,

I had purchased HP ENVY x360 Notebook about one month back.

The performance of the notebook was OK till now.

But yesterday the notebook did not start Windows 10 and showed a blank screen with cursor.

I ran the hardware tests on the notebook and they all were successful.

I tried online support available on HP website and Microsoft website but the problem still persists.

I am unable to download “Create Windows 10 installation media” from Microsoft website on a USB drive on another PC/ Laptop as it shows error code 0x8007000D-0x90002. I have tried this on another PC with Windows 7 and a laptop with Windows 10 and it shows the same error.

Kindly help.

Thank you.

1 REPLY 1

‎01-20-2021 10:45 AM

HP Recommended

@SBVIRK

 

I reviewed your post and I understand the computer is not booting to Windows.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/document/c04718479

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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