HP Envy x360 - Preparing BitLocker recovery in black screen, how to use my recovery key

[Ergashev]

After few times of typing password incorrect my Windows 10 was put in BitLocker Recovery. When I turn on my HP Envy x360, 1) it shows "Preparing BitLocker recovery" and 2) it is asking Choose your keyboard layout. 3) after choosing language, 5) it shows Choose an option. 6) When I choose "Troubleshoot" button, it shows 6 options (1) Startup Repair 2) UEFI Firmware Settings 3) Command Prompt 4) System Restore 5) Uninstall Updates 6) System Image Recovery). When I searched on google, some people recommended "Startup Settings" but in my case there is not such option. I also tried from Command prompt this command `bcdedit /set {default} safeboot minimal` it gave "the boot configuration data store could not be opened." error. I also have my recovery key which I got it from my Microsoft account. But I don't know how to use it and where to type. I need to solve this issue without reinstalling my Windows 10. Any help is appreciated!!

[Nal_NR]

Hi @Ergashev,

Welcome to the HP Support Community. 

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[Ergashev · Accepted solution]

I finally resolved the issue. I put my SSD into another laptop and my SSD appeared among other disks. Then I pressed the my Disk(Ex: E:) and open drive. After that I typed my recovery key and I disabled bitlocker functionality. When I put the SSD back into my PC it worked fine as before.