HP Envy x360 W2k44UA Can't install System Restore to replacement Hard Drive Receive restore failure

[BDC1977]

I have replaced the factory installed hard drive when it finally failed, with a similar type of hard drive same 1 TB size. I have purchased the HP Restore Flash drive and ran it according to the instructions. Everything seems to be installing normally until, near the end of the installation, I receive an error that the recovery has failed and to either save the log file, view it or retry. Retrying multiple times results in the same error. So, I read online that the recovery disk that HP mails out to you is corrupted and to download the restore tool from the HP Cloud. So, I go and do that and install the restore tool on my other HP laptop, run the tool which places the restore files onto a flash drive. I sneaker net the drive over to my bad system and run the restore program again. Again with the same results.  So I go back and read that some folks have had success by resetting the bios back to the factory settings and trying the restore again, so that is what I do. No change. 

Does anyone have any ideas how i can get this system restore process to work on my HP Envy x360  M6-AQ105DX system. I hate to have to toss a perfectly good system because the restore process was so incompetent. 

[praveen196]

@BDC1977 Welcome to HP Community!

I understand that you are unable to perform the system restore. 

As you have stated that you have already tried with HP cloud recovery option as well.

I would suggest you contact our phone support and check for the support option. They will help you.

Here is how you can get in touch with phone support.
 

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.
 

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

Keep us posted,

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

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