HP Envy x360 decreased performance

[miya_-2]

I've bought HP ENVY x360 Convertible in 2019, and I was really happy with its performance for graphic editing and light gaming. However, I've recently experienced a lot of lags when I play games like Pacify and Valorant (maximum lowered resolution), which I had never experienced before. It started a few weeks ago, and the only big app I downloaded was Premiere Pro. Can someone tell me what is going on with my laptop and its decreased performance?

Processor name : AMD Ryzen 5 2500U with Radeon Vega Mobile Gfx

[Echo_Lake · Accepted solution]

@miya_-2

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Firstly, perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

1. To open HP Support Assistant, double-click the HP Support Assistant icon .
2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
3. Click Check for updates and messages to scan for new updates.
4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
5. Click the update name for a description, version number, and file size.
6. Select the box next to any updates you want to install, and then click Download and install.

And, also run BIOS Update: Follow steps from the link: https://support.hp.com/in-en/document/c00042629
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.