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Envy x360

Upon power on, the system goes into "Preparing Automatic Repair", then "Diagnosing Your PC", with "Restart" and "Advanced" as options, but neither Restart nor Advanced gets it out of this mode, so I can't get it to launch Windows with any of the embedded options within "Advanced" I'm basically locked out of the laptop. Help 😞

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@MartinHarris1 Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: 

Click here for steps on finding the information we need!

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Meanwhile, The best way to get out of the Windows Automatic Repair loop is to disable early launch anti-malware protection. You can do this from Command Prompt in the Windows Boot Options menu which will begin to appear after your restart your computer several times.

 

1) Navigate to Troubleshoot > Advanced Options > Startup Settings. Your computer will restart then present you with a list of options.

2) Choose "Disable early launch anti-malware protection".

3) Restart your PC and check if you can boot into Windows.

 

P.S: Welcome to HP Community 😉

 

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Riddle_Decipher
I am an HP Employee


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