HP Envy x360 system repair

[CeCe5176]

I have ran test and everything passed. It goes from the black please wait to the system repair screens. I was able to get it to boot this morning and I performed a system reset. Once complete and it rebooted, back to system repair screen. 

[ub6424]

Hello @CeCe5176 

Sorry to hear that you are having problems ... I would like to help you.

The Windows file system could be corrupt or there is a hard disk error.

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

--->>> Perform <all tests>

--->>> Focus on hard drive Short and Long DST (drive self test)

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

(2) Please report your results ( error messages, take pictures )

[CeCe5176]

I have completed all the test multiple times and they all pass. 

[ub6424]

Hello @CeCe5176 

(1) You need to reinstall Windows operating system.

(2) Do you have important private data (documents, pictures, videos ...) on the hard drive ?

Kind regards

[CeCe5176]

No, I keep everything on an external hard drive. 

[ub6424]

Hello @CeCe5176 

To help you I need to know the product number (p/n) of your notebook !

It looks something like this:

You will find this information on the back/rear of your notebook in small alphanumeric letters.

The product number (p/n) is legally allowed information about the computer. This is not sensitive data.

It is allowed to publish it in public.

[CeCe5176]

Prod ID is 341X1UA#ABA 

[ub6424]

Hello @CeCe5176 

(1) Please reinstall your operating system !

You need to prepare bootable <USB flash drive>

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10

https://support.hp.com/us-en/document/ish_4511095-4511141-16

( All Software and drivers from HP are included )

Information: Your product number is supported: 341X1UA#ABA

(2) Please report your results

[CeCe5176]

I have downloaded the operating system to a thumb drive from another computer. 

[ub6424]

Hello @CeCe5176 

Insert <USB flash drive> to boot your HP envy X360

https://youtu.be/P7AwuKNJKS4?t=240

Information:

https://support.hp.com/us-en/document/ish_4511095-4511141-16

Section <Performing an HP System Recovery with your USB Drive>

Kind regards