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‎10-20-2023 01:31 PM

HP Recommended

Is it time to get a new notebook.  Mine is over 8 years old.  It has been freezing and rebooting.

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1 ACCEPTED SOLUTION

Accepted Solutions

‎10-23-2023 02:37 AM

HP Recommended

Hi @Sylly50,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

The unit seems pretty old and might need service.

 

However, refer to this document, perform the hardware diagnostics, and see if that works. 

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-
HP Community Moderator



View solution in original post

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1 REPLY 1

‎10-23-2023 02:37 AM

HP Recommended

Hi @Sylly50,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

The unit seems pretty old and might need service.

 

However, refer to this document, perform the hardware diagnostics, and see if that works. 

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-
HP Community Moderator



1 person found this reply helpful
Was this reply helpful? Yes No
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