HP - HIDClass - 7/25/2015 12:00:00 AM - 1.1.7.1 Won't Install

[ToddFulkerson]

I'm running Windows 8. NOT 8.1.  I've had this issue for over a year. When I try to update to Windows 8.1 it gets stuck at 82% and then freezes, and reverts back. I'm not the only one with this problem. When I google it I've found this same problem all over this forum. I don't see ANY solutions that work.  When ever i try to install i get a error 80070436.

It's a wireless button driver. Inside the Device Manager it says unknown device. I try to manually update it but it won't take the CAB file.

HPs solution is to FACTORY RESTORE and make the issue solved. This doesn't help me. I tried to Factory Restore it. It puts it back to Windows 8.0.  The driver is still not there after. When I try to update to 8.1 once again it stops at 82%. It won't let me upgrade my windows due to this driver is not working.

I understand this computer is old but it works just fine for me. The problem is it appears the hardware in this computer will no longer work with Windows. I guess everyone else just threw their computer away.

[Paul_Tikkanen]

Hi:

See if this W8 wireless button driver works for your notebook.  It was the latest one I could find for W8.

1.1.2.1    Oct 22, 2013

https://ftp.hp.com/pub/softpaq/sp64001-64500/sp64043.exe

If you still can't upgrade to W8.1 from the Windows Store, I can give you a free way to clean install W8.1 by using the W8 product key in your notebook's BIOS.

This would require you to reinstall all of your programs and files and the factory reset option would no longer work.

But you would have W8.1 on there.