HP HOTKEY UWP Service - using 11GB of RAM!

[PCDoctorSP]

HP Elitebook 840 G5

Customer laptop...Random shutdown, usually once per day, then after restart, all fine. 

Ran all possible stress tests, after replacing thermal paste.. problem persisted.

Then on another visit I noticed (photo) HP Hotkey UWP service using 11GB of ram... also high CPU usage. Stopped the service/ program in task manager. 

Laptop is not going above 75C with intel burn test 10GB RAM extreme stress test 10 passes, yet HP Hotkey UWP can crash it with a bang! Bluescreen or just insta-shutdown...

After restart...Repairing the program in Control Panel = failure(photo). Removed it, all hotkeys still working fine! 

Now... HP... please take notice it is WILDLY annoying that after some windows updates, BRIGHTNESS hotkeys stop working on Elitebook 840 G3,4,5,6 and 1040 G7 x360 for what I noticed firsthand. 

Then hotkeys resume!) ? ( Can this be resolved once and for all? 

It was configured around December when your servers were used for crypto mining in front page news, and official HP Support Assistant installer package was crashing constantly on Elitebook laptops..  

Then this

[Paul_Tikkanen]

Hi:

See if the solution in the discussion below works for you...

Solved: hp hotkey uwp service EATING up Memory - HP Support Community - 8235299

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