HP Hard drive check has identified a critical failure in your system that requires repair.

[hafizdlordeus]

Hi,

I have ran the Short & Long Drive Self-test and got the result as below. It seems ok before this. Things i could relate to this problem may be due to the changes i have done with "D:\Boot" the boot folder in HP recovery partition. I have made mistake on startup/boot repair and haywire the the folder then end up i did robocopy the folder with same boot folder in EFI System Partition. 😅

Lastly, to solve my startup/boot issue at that time, i used microsoft recovery disk that i have created in another laptop. Even it solved my issue at that time but since that the disk test give me that result and i also unable create recovery disk due to "some required files are missing". Although i still can run my laptop as usual, it just sooner or later i need to correct my mistake i have done with my recovery partition. Can anyone advise and help me? Thank You.

Short Drive Self-Test

Test Version:1.2.1

Test ID:53a826d5-9440-4b66-8cab-bf8a44956a7e

Instance:1: TOSHIBA MQ01ABD100

Start Time:24-Sep-24 12:23 AM

Execution Duration:00:01:24.1152886

Result:FAILED

Error Code:1

Fail ID:Q4GDAM-000C8C-MFPWMF-60XL13

Log Data

ShortDST failed: TOSHIBA MQ01ABD100, 759JC56ET
The previous self-test completed having the read element of the test failed (0x7).

[Sneha_01]

Hi @hafizdlordeus ,

We apologize for the inconvenience, but it seems that the issue needs a hardware repair.

Unfortunately, there are no further actions we can take through this channel. I recommend reaching out to our phone support for further assistance.

They can help you with the unit repair or part replacement.

I request you talk to HP Phone Support and they will help you to sort it out 

1. Click on this link -  https://support.hp.com/us-en

2. Select the country.

3. Enter the serial number of your device.

4. Select the country from the drop-down.

5. Click on "Show Options".

6. Fill out the web form. A case number and phone number will now populate for you.

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Rachel571 

HP Support