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09-23-2024 11:44 AM - edited 09-23-2024 11:45 AM
Hi,
I have ran the Short & Long Drive Self-test and got the result as below. It seems ok before this. Things i could relate to this problem may be due to the changes i have done with "D:\Boot" the boot folder in HP recovery partition. I have made mistake on startup/boot repair and haywire the the folder then end up i did robocopy the folder with same boot folder in EFI System Partition. 😅
Lastly, to solve my startup/boot issue at that time, i used microsoft recovery disk that i have created in another laptop. Even it solved my issue at that time but since that the disk test give me that result and i also unable create recovery disk due to "some required files are missing". Although i still can run my laptop as usual, it just sooner or later i need to correct my mistake i have done with my recovery partition. Can anyone advise and help me? Thank You.
Log Data
The previous self-test completed having the read element of the test failed (0x7).
Hafiz
09-25-2024 02:03 PM
Hi @hafizdlordeus ,
We apologize for the inconvenience, but it seems that the issue needs a hardware repair.
Unfortunately, there are no further actions we can take through this channel. I recommend reaching out to our phone support for further assistance.
They can help you with the unit repair or part replacement.
I request you talk to HP Phone Support and they will help you to sort it out
1. Click on this link - https://support.hp.com/us-en
2. Select the country.
3. Enter the serial number of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill out the web form. A case number and phone number will now populate for you.
Please feel free to contact us here anytime you need any further assistance.
Have a great day!
Rachel571
HP Support
Sneha_01- HP support