cancel
Showing results for 
Search instead for 
Did you mean: 
New member
4 3 0 0
Message 1 of 8
205
Flag Post

HP Hardware Diagnostics/System Tests shows no tests after "Initializing Diagnostics"

HP Recommended
OMEN by HP Laptop 15-dh1xxx
Microsoft Windows 10 (64-bit)

When I start HP Hardware Diagnostics -> System Tests, it does "Initalizing Diagnostics" but then the tests screen is blank. Same is true for Component Tests. I'm using 1.6.7.0. Any idea how to fix the problem.

7 REPLIES 7
HP Support Agent
HP Support Agent
27,931 27,916 1,854 2,490
Message 2 of 8
Flag Post
HP Recommended

@ChuckBohling

 

I reviewed your post and I understand that you are unable to run the hardware diagnostics.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Are you facing any issues with the computer?

Are you running the hardware test from the F2 menu?

 

Meanwhile, I recommend you follow the steps in the below article to run a system test on the computer.

 

https://support.hp.com/in-en/document/c03467259

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

Reply
0 Kudos
Author
New member
4 3 0 0
Message 3 of 8
Flag Post
HP Recommended

Thanks for your reply. I got a new Omen last month and after 2 or 3 weeks, it blue screened. It hasn't done it again. Right after the blue screen, I decided to run the HP Hardware Diagnostics (1.6.7.0) and see if there were any problems. At first, I just ran the app that came with the computer. It starts fine. If I select "system information", I get what looks like the correct info. But when I select either "system test" or "component tests" , "initializing diagnostics" shows in the right pane but when that finishes, the pane is blank. There are no tests to select.

 

I've tried reinstalling the desktop app from both the Microsoft Store and HP web support (sp110352.exe). Nothing changed. I did run the F2 boot diagnostics and they seemed to work.

 

Shortly after I got the Omen, I removed apps I didn't want. I not sure which ones. Is it possible I removed something that's preventing diags from running? I would think there would be a failure message if that were true. Are there log files that will show what's not working?

 

Thanks, Chuck

Reply
0 Kudos
HP Support Agent
HP Support Agent
27,931 27,916 1,854 2,490
Message 4 of 8
Flag Post
HP Recommended

@ChuckBohling

 

I recommend you update the BIOS and the graphics driver from the below link and check if it helps.

 

https://support.hp.com/in-en/drivers

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

Reply
0 Kudos
Author
New member
4 3 0 0
Message 5 of 8
Flag Post
HP Recommended

Unfortunately, I had already done that. Are there any logs I can look at to see what happening?

Reply
0 Kudos
HP Support Agent
HP Support Agent
27,931 27,916 1,854 2,490
Message 6 of 8
Flag Post
HP Recommended

@ChuckBohling

 

I recommend you contact support to further diagnose the issue.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Cheers!

The_Fossette
I am an HP Employee

Reply
0 Kudos
Author
New member
4 3 0 0
Message 7 of 8
Flag Post
HP Recommended

Ok, thanks

Reply
0 Kudos
HP Support Agent
HP Support Agent
27,931 27,916 1,854 2,490
Message 8 of 8
Flag Post
HP Recommended

@ChuckBohling

 

You're welcome!

 

Take Care!

The_Fossette
I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation