HP Hardware Diagnostics will not open

[NJacobs]

Hi,

The HP Hardware Diagnostics will not open (run as administrator) for me to run a battery test. I have already repaired, restarted, and even reinstalled the Diagnostics application so that step has already been attempted with no success. What I get is the opening image but then it goes away and the program never opens.

I am trying to troubleshoot why my battery shuts off without warning (have already adjusted the battery settings) and running out of options.

-NJ

[The_Fossette]

@NJacobs,

Welcome to the HP Support Community!

I reviewed your post and I understand that you are facing issues with the battery and the hardware diagnostics is not working on your computer.

Don’t worry, I assure you I will try my best to get this sorted.

What is the exact model for your computer?

Meanwhile, I recommend you update the BIOS from the below link and check whether the battery issue is resolved.

https://support.hp.com/in-en/drivers

For hardware diagnostics, I recommend you download and install it from the below link and check.

https://www8.hp.com/us/en/campaigns/hpsupportassistant/pc-diags.html

Follow the steps in the below article to use hardware diagnostics.

https://support.hp.com/in-en/document/c04499777

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!