HP IA issue

[MRBUG666]

Hello everyone,

I would like to report a problem.

When I launch HP IA version 5.1.9 on a PC windows 10 companies the software for minutes without sending a message.

Can you help me?

Thanks,

[Dragon-Fur]

@MRBUG666 

Welcome to the HP Community --

We are a Peer-to-Peer Forum for people who use HP Technology.

HP Image Assistant supports a number of business class machines.

HPIA is not meant to support consumer grade computers.

Check the supported platform list (link later in this message) - is your system supported?

If yes, and this is a new download / install of the HPIA,

Check that your shortcut / link in Windows Start is actually pointing to the latest HPIA version just installed.

Next, if your system does not support HP software and drivers for the version of the Operating System you are running, then HPIA won't find any updates or drivers for that version of Windows.

Business Class / Commercial Systems – Software / Update Management Solutions

Business Systems - Client Management Solutions (software management)

Scroll down to find the link for HP Image Assistant

HP Image Assistant is an essential tool that provides assistance to IT System Administrators to improve the quality and security of their HP PCs running Microsoft Windows by analyzing, identifying problems, and recommending solutions.

HP Image Assistant can be downloaded at the HP Manageability website.

HP Image Assistant (HPIA)

From the Image Assistant Web page:

HPIA User Guide

HPIA Supported Platforms

HP Image Assistant Installation Path Notes

The software installs into C:\SWSetup\<sp#> where “sp#” is the name of the installation package.

Once installed, (Optionally) PIN the software executable to Windows Start and or Taskbar

Optionally, the software executable can be “sent to Desktop” as a shortcut

When changing versions of the software, links and PINNED shortcuts must be checked and updated manually

For example,

When updating to version C:\SWSetup\sp147281

Before updating to the current / latest version

If you have the older version "Pinned" to Start

Then

Open Windows Start (Windows key)

Find and UNPIN the (old) HP Image Assistant

Open Windows Explorer

Navigate to C:\Users\YourAccount\AppData\Roaming\Microsoft\Windows\Start Menu\Programs

Remove / Delete the link to the older version of the software

If you have an older version icon shortcut set on the Desktop

Either manually remove the old icon / shortcut from the Desktop

OR

Open Windows Explorer

Open / Navigate to your user account.

Open the Desktop Folder

Right-Click on the shortcut and remove / delete the old shortcut

Next,

Download and install the latest version of HP Image Assistant

Next,

For the purposes of this example,

Open File Explorer and Navigate to the new / current path to the software:  C:\SWSetup\sp147281

Find and Right-Click on HPImageAssistant.exe

PIN to Start

Optionally

Send to Desktop (create shortcut)

-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*

HP Device Home Page - References and Resources

Learn about your Device - Solve Problems

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Warranty Check, HP Software / Drivers / Firmware Updates, How-to Videos,

Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance

Guide (Replacement Parts and Procedures), Product Information (Specifications), more

Open

HP Product Home

Enter the device type and model name of your HP device

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