HP K500f sometimes doesn't work when i boot up the PC

[RohanSharma9]

So i bought this RGB gaming keyboard- HP k 500F from Amazon and the issue i am having is that sometimes when i turn on my PC the keyboard does not work and i have to unplug and re plug the keyboard USB cable in order to make it work , this only happens sometimes and only when i am turning on my PC , once the PC is turned on and it is working i have no issue and it does not disconnect for the whole time my PC is on , in fact i am writing this using the same keyboard , the problem is very annoying and also bugging me as my keyboards is brand new , less than two weeks old , the return window on amazon  is also over so i can't even return this , please help me if there is some driver issue or something else.

[praveenbv]

Hi@RohanSharma9, Welcome to the HP Support Community!

This is a great place to get support, find answers and tips, 

Thank you for posting your query, I'll be more than glad to help you out 

Do a BIOS update, but if you have - pressing F5 will turn it back on.  
   

However, If F5 does not resolve the issue, then make sure your OMEN is up to date using the HP Support document Using HP Support Assistant (Windows  
   

You may also try this YouTube video for more details: Click here  
   

I have a few links that should help you download and install the HP System Event Utility which should get you back up and illuminated in the right colors once the Omen Control is installed:  

The link for the System Event Utility: Click here  

Omen Controller: Click here  

Hope this helps! Keep me posted. 

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