HP Kernal 41 power issues

[Skriem27]

Hi,

I have a eu-15 360 envy laptop npowered by AMD ryzen 7. Its about 3 years old, maybe 4.

Its my father in laws laptop.

It was fine for 3 years then i believe he upgraded to win 11 and started having crashes. More and more frequent to the point it was unusable.

I have tried as much as i can to repair/fix but still the issue persists. There seems to be a weird timing/pattern to the crashes (see pic) sometimes a full restart, others a quick BSOD saying ran into a problem. 

So far..

Ran all diagnostics from the boot of laptop, memory, ssd cpu etc also - Success on all. Multiple runs

Stress test GPU & CPU running at 100% long periods of time no crashes

Disabled fast boot

Tried to upgrade Bios but there is no new one available from what i can see (in bios says win 10

Complete wipe of laptop

rollback to win 10 (full clean install)

tried a new charger

replaced battery

not overheating

Im no whiz but i know my way around a little and its unbelievable how many times i have tried everything to have the same issue. every time i thought it ran ok for 3 hours i would hand it back and as the week unfolded her dad would say it was getting progressively worse again.

I'm currently on win 10 fresh install and as the pic shows I'm still getting the power issues and am hoping someone here will have an idea because I'm beat. 

Thanks in advance,

Joe

[Skriem27]

Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 29/06/2025 23:34:19
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (70368744177664),(2)
User: SYSTEM
Computer: DESKTOP-CRF9BPP
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" />
<EventID>41</EventID>
<Version>8</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000400000000002</Keywords>
<TimeCreated SystemTime="2025-06-29T22:34:19.2291112Z" />
<EventRecordID>3522</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>DESKTOP-CRF9BPP</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">59</Data>
<Data Name="BugcheckParameter1">0xc0000005</Data>
<Data Name="BugcheckParameter2">0xfffff80654820b72</Data>
<Data Name="BugcheckParameter3">0xffffce807b539a10</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">0</Data>
<Data Name="PowerButtonTimestamp">0</Data>
<Data Name="BootAppStatus">0</Data>
<Data Name="Checkpoint">0</Data>
<Data Name="ConnectedStandbyInProgress">false</Data>
<Data Name="SystemSleepTransitionsToOn">0</Data>
<Data Name="CsEntryScenarioInstanceId">0</Data>
<Data Name="BugcheckInfoFromEFI">false</Data>
<Data Name="CheckpointStatus">0</Data>
<Data Name="CsEntryScenarioInstanceIdV2">0</Data>
<Data Name="LongPowerButtonPressDetected">false</Data>
</EventData>
</Event>

[Garp_senchau]

@Skriem27, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

It sounds like you’ve already done a lot of troubleshooting! The fact that the laptop passed multiple hardware diagnostics and runs stress tests without issues is promising, but the crash pattern still suggests there might be something going on. 

Driver or Windows Update Issues

It’s worth checking that all your drivers, especially chipset, GPU, and storage drivers, are up to date. Sometimes Windows 11 updates can conflict with hardware drivers from previous OS versions, especially on AMD systems.

Try running Windows Update Troubleshooter to see if there’s anything Windows can automatically fix.

Manually update drivers by visiting the HP Support website for the most recent driver releases for Windows 10.

Device Manager: Look for any devices with a yellow exclamation mark and try updating the drivers for those devices.

Corrupt System Files / Clean Boot

Sometimes, corrupted system files can cause instability. Since you already tried a fresh install, there might be a possibility that something is still corrupt within the current setup.

Run a System File Checker to repair any corrupted Windows files:

Open Command Prompt as Administrator and run:
sfc /scannow

DISM: Run the Deployment Imaging Service and Management Tool (DISM) to repair system image issues:

Open Command Prompt as Administrator and run:
DISM /Online /Cleanup-Image /RestoreHealth

Try clean booting Windows 10 (disable all non-Microsoft services and startup programs) to see if a third-party application is causing the crashes.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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