HP Kernal 41 power issues

[Skriem27]

Hi,

I have a eu-15 360 envy laptop npowered by AMD ryzen 7. Its about 3 years old, maybe 4.

Its my father in laws laptop.

It was fine for 3 years then i believe he upgraded to win 11 and started having crashes. More and more frequent to the point it was unusable.

I have tried as much as i can to repair/fix but still the issue persists. There seems to be a weird timing/pattern to the crashes (see pic) sometimes a full restart, others a quick BSOD saying ran into a problem. 

So far..

Ran all diagnostics from the boot of laptop, memory, ssd cpu etc also - Success on all. Multiple runs

Stress test GPU & CPU running at 100% long periods of time no crashes

Disabled fast boot

Tried to upgrade Bios but there is no new one available from what i can see (in bios says win 10

Complete wipe of laptop

rollback to win 10 (full clean install)

tried a new charger

replaced battery

not overheating

Im no whiz but i know my way around a little and its unbelievable how many times i have tried everything to have the same issue. every time i thought it ran ok for 3 hours i would hand it back and as the week unfolded her dad would say it was getting progressively worse again.

I'm currently on win 10 fresh install and as the pic shows I'm still getting the power issues and am hoping someone here will have an idea because I'm beat. 

Thanks in advance,

Joe

[Skriem27]

Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 29/06/2025 23:34:19
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (70368744177664),(2)
User: SYSTEM
Computer: DESKTOP-CRF9BPP
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" />
<EventID>41</EventID>
<Version>8</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000400000000002</Keywords>
<TimeCreated SystemTime="2025-06-29T22:34:19.2291112Z" />
<EventRecordID>3522</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>DESKTOP-CRF9BPP</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">59</Data>
<Data Name="BugcheckParameter1">0xc0000005</Data>
<Data Name="BugcheckParameter2">0xfffff80654820b72</Data>
<Data Name="BugcheckParameter3">0xffffce807b539a10</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">0</Data>
<Data Name="PowerButtonTimestamp">0</Data>
<Data Name="BootAppStatus">0</Data>
<Data Name="Checkpoint">0</Data>
<Data Name="ConnectedStandbyInProgress">false</Data>
<Data Name="SystemSleepTransitionsToOn">0</Data>
<Data Name="CsEntryScenarioInstanceId">0</Data>
<Data Name="BugcheckInfoFromEFI">false</Data>
<Data Name="CheckpointStatus">0</Data>
<Data Name="CsEntryScenarioInstanceIdV2">0</Data>
<Data Name="LongPowerButtonPressDetected">false</Data>
</EventData>
</Event>