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‎11-02-2020 01:10 PM - edited ‎11-02-2020 01:12 PM

HP Recommended
Product: HP Laptop 14-dq1xxx
Operating System: Microsoft Windows 10 (64-bit)

Hi All,

I clean reinstalled HP Laptop 14-dq1xxx laptop (core i3-1005G1, 4GB RAM, 128 SSD) with Windows 10 Home 64 Bit version 1909 and this Windows 10 Home was activated without issue. Its original OS was Windows 10 mode S. The touch pad does not work even I installed touch pad driver download from HP support website. Currently I have to use a wireless mouse as touch pad. 

Please help how to fix this.

Thanks

O.C

 

   

 

2 people had the same question
1 REPLY 1

‎11-07-2020 05:18 AM

HP Recommended

@OC2020

 

I reviewed your post and I understand that the touchpad is not working after reinstalling Windows.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

What is the product number of your computer?

 

Meanwhile, I recommend you run a test on the touchpad to make sure whether it is software or a hardware issue.

 

Refer to the below article to run the test.

 

https://support.hp.com/in-en/document/c03467259

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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