HP Laptop 15-bw0xx sm bus controller driver missing

[John-G70]

After reinstalling windows I'm unable to find an SM bus controller driver. I've downloaded all updates from microsoft, all software and drivers for my laptop from the HP drivers downloads page and have installed the graphics and chipset drivers directly from AMD using their autodetect system. Below is as much info on my laptop as I can find, any help would be massively appreciated.

Many thanks,

John G

BIOS

Version

F.52

Date

12/3/2019

MOTHERBOARD

Manufacturer

HP

Model

8332

Version

28.35

OPERATING SYSTEM

Edition

Microsoft Windows 10 Home (64-bit)

Version (Build)

2009 (10.0.19042)

-------------------------

PROCESSOR

AMD A12-9720P RADEON R7, 12 COMPUTE CORES 4C+8G

• Device Details
• ManufacturerAuthenticAMD
• DescriptionAMD64 Family 21 Model 101 Stepping 1
• Architecturex64
• # of Cores4
• # of Threads4
• Processor Base Frequency1400 MHz
• Current Voltage1.7
• Level 2 Cache2048 Kb
• Level 3 Cache0 Kb
• Processor Id0x60F51
• Revision25857
• AvailabilityRunning at full power
• -----------------------
• GRAPHICS
  AMD Radeon R7 Graphics

  • Driver Details
  • ProviderAdvanced Micro Devices, Inc.
  • Version27.20.12029.1000
  • Date9/9/2020

  • Device Details
  • Adapter CompatibilityAdvanced Micro Devices, Inc.
  • Video ProcessorAMD Radeon Graphics Processor (0x9874)
  • Resolution1366 x 768
  • Bits Per Pixel32
  • Number of Colors4294967296
  • Refresh Rate - Current60 Hz
  • Refresh Rate - Maximum60 Hz
  • Refresh Rate - Minimum40 Hz
  • Adapter DAC TypeInternal DAC(400MHz)
  • Adapter RAM0.50 GB
  • AvailabilityRunning at full power
  • StatusThis device is working properly.
  • LocationPCI bus 0, device 1, function 0
  • Device IdPCI\VEN_1002&DEV_9874&SUBSYS_8332103C&REV_C8\3&2411E6FE&0&08
  • ----------------------
  • AUDIO
    Realtek High Definition Audio

    • Driver Details
    • ProviderRealtek Semiconductor Corp.
    • NameRTKVHD64.sys
    • Version6.0.8940.1
    • Date4/22/2020

    • Device Details
    • Device IdHDAUDIO\FUNC_01&VEN_10EC&DEV_0282&SUBSYS_103C8332&REV_1000\4&171BC9DB&0&0001

    AMD High Definition Audio Device

    • Driver Details
    • ProviderAdvanced Micro Devices
    • NameAtihdWT6.sys
    • Version10.0.1.16
    • Date1/4/2020

    • Device Details
    • Device IdHDAUDIO\FUNC_01&VEN_1002&DEV_AA01&SUBSYS_00AA0100&REV_1007\4&188F5D86&0&0001
    • -------------------------
    • NETWORKING AND I/O
      Realtek PCIe GbE Family Controller

      • Driver Details
      • ProviderMicrosoft
      • Version9.1.410.2015
      • Date10/4/2015

      • Device Details
      • ManufacturerRealtek
      • AvailabilityRunning at full power
      • StatusThis device is working properly.
      • InstalledTrue
      • MAC AddressF4:30:B9:81:DE:3E
      • Service Namert640x64
      • Device IdPCI\VEN_10EC&DEV_8168&SUBSYS_8332103C&REV_15\01000000684CE00000
      • Revision15

      Intel® Dual Band Wireless-AC 3168

      • Driver DetailsUp to date
      • ProviderIntel
      • Version19.51.31.1
      • Date9/15/2020

      • Device Details
      • ManufacturerIntel Corporation
      • AvailabilityRunning at full power
      • StatusThis device is working properly.
      • InstalledTrue
      • MAC AddressB0:35:9F:0B:BA:A8
      • Service NameNetwtw04
      • Device IdPCI\VEN_8086&DEV_24FB&SUBSYS_21108086&REV_10\B0359FFFFF0BBAA800
      • Revision10

      Intel® Wireless Bluetooth®

      • Driver DetailsUp to date
      • ProviderIntel Corporation
      • Version20.100.7.1
      • Date10/7/2020

      • Device Details
      • ManufacturerIntel Corporation
      • StatusOK
      • Device IdUSB\VID_8087&PID_0AA7\6&5fcef7&0&4
      • ------------------------
      • MEMORY
        8 GB

        • Device Details
        • Physical Memory - Total8 GB
        • Physical Memory - Available5.88 GB
        • Virtual Memory - Total15.02 GB
        • Virtual Memory - Available13.48 GB
        • Page FileC:\pagefile.sys
        • Page File Space7.50 GB
        • ----------------------
        • STORAGE
          ST2000LM007-1R8174

          • Driver Details
          • ProviderMicrosoft
          • Version10.0.19041.1
          • Date6/21/2006

          • Firmware Details
          • VersionRDM1

          • Device Details
          • Capacity1863.01 GB
          • Serial NumberWDZ3PJWR
          • Partitions4
          • Device IdSCSI\DISK&VEN_&PROD_ST2000LM007-1R81\4&263F9618&0&000000

          • C:
          • File SystemNTFS
          • CompressedFalse
          • Capacity749.99 GB
          • Free Space708.07 GB

          • 😧
          • File SystemNTFS
          • CompressedFalse
          • Capacity1112.41 GB
          • Free Space968.74 GB

[Paul_Tikkanen · Accepted solution]

Hi:

Download the W10 AMD 64 bit AMD chipset driver from the link below, and restart the PC.

https://www.amd.com/en/support/chipsets/amd-9-series-chipsets/970

[John-G70]

It worked! Thank you so much I've been going round in circles with this and you answered my question within minutes with a working fix, Brilliant!

In other devices there is still an unknown device, there were 2 but I assumed they were to do with the SM Bus controller but I think it may be the card reader driver, not too concerned now I can rule out that bus controller. 

Thanks again! 🙂

[Paul_Tikkanen]

You're very welcome, John.

It wouldn't be the SD card reader because that would show up as a PCI Device if the driver was missing.

I can give you the drivers for anything that is missing.

Please post the hardware ID's for the unknown devices needing drivers, so I can figure out what driver they need.

Use this guide for how to find the hardware ID for a device...

https://www.howtogeek.com/193798/how-to-find-drivers-for-unknown-devices-in-the-device-manager/

[John-G70]

Thanks paul you're a legend, here's the info you requested 🙂

ACPI\VEN_SMB&DEV_0001
ACPI\SMB0001
*SMB0001

[Paul_Tikkanen]

Hi, John:

You need to install the Synaptics touchpad driver for that device...

This is the latest one from your notebook's support page.

This package provides the driver that enables the Synaptics TouchPad in supported notebook models that are running a supported operating system. The driver enables general touchpad functionality (for example double-tap and scroll) and provides a user interface.

https://ftp.hp.com/pub/softpaq/sp101501-102000/sp101991.exe

[John-G70]

Brilliant! Right again, thank you again Paul everythings all in order though I did have to use the earlier driver as the latest one wasn't wanting to play ball but all devices are now ok in device manager and I can get on with the rest of my life again lol

Many thanks!!

[Paul_Tikkanen]

Anytime.

Glad to have been of assistance.