• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Ready to level up? Join the Expert Program—
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended

i am using HP Laptop 15-dw3145ne trying to format the laptop and trying install windows 10, after connecting the bootable USB, its detecting the USB but not the hard disk to install the OS, its not showing the Advanced options to change the hard disk settings also, need help here.

1 REPLY 1
HP Recommended

@Moses386,

 

Since your model has an Intel Core 11th gen processor, the Windows installer needs Intel RST storage drivers to detect the SSD to install Windows on. You can follow the steps below to install IRST drivers.

 

1. Use a Windows installation usb drive created with Microsoft Media Creation Tool.

 

2. Download Intel RST driver from the link below. Run it as administrator and follow the on-screen instructions to perform the driver extraction.

https://ftp.hp.com/pub/softpaq/sp146501-147000/sp146929.exe

 

3. Go to C:\SWSetup\sp146929. Double click the sp146929 folder and copy the F6 folder to the root directory of a Windows installation usb drive. The F6 folder contains IRST drivers which the installation setup needs in order to detect the storage drive.

 

4. Connect the usb drive to the notebook and boot the system from the usb drive. When asked where to install Windows, click on Load Driver -> Browse -> the usb drive in the window that opens -> the F6 folder -> OK.

 

5. Multiple .inf driver files may be displayed. Select one and click Next. If no driver files are displayed, uncheck the box on the bottom left corner of the screen to display drivers. Find and select an 'iaStorVD.inf ' file and click Next to load the driver.

 

6. The storage drive may be displayed with multiple partitions. Delete each of all the partitions, and when you just see unallocated space, click Next to proceed the installation.

 

If you still have the installation problem, you can use HP Cloud Recovery Tool to create a bootable recovery usb drive that restores the SSD to a factory state. Let us know how the installation goes.

 

 
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.