HP Laptop 15t completely dead in less than 2 year Buyer Beware

[Shawn95628]

So it’s December now. And still no response. No email. No reply. The same service we have received from the beginning. None. A laptop we bought two years ago at this point Black Friday weekend and it already had to be serviced once and then we had a mother board failure all within the first two years of ownership. 

if you are considering hp laptops. Ask yourself if you want to buy another one in two years, get no support when it dies and finally wise up and buy a Dell. If thats what you are looking for, click the shop button and get your junk before someone else gets it. 

what a shame that a company as big as HP doesnt stand by their products and their service.

[Shawn95628]

Hello I am not sure how to private message you. I would really appreciate your help with this matter.

[Shawn95628]

I cannot private message you, not sure I know how. I would appreciate your help resolving this issue.

[LaviJwalin]

I am also using kind of similar laptop HP 15 dw2096ne , There are no problems or any issue, but I bought this in my local Market in discount and still running good . recently i upgraded to windows 11 still i did not find any issues . so i think when the delivery some damages might be happened or else you did some  dangerous thing to you laptop. 

[praveenbv]

Thank you for waiting! I understand your concern and to help you out, I have escalated your concern to HP's Support Team in your region to have it reviewed for available options (if any). 

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Please send us a Private Message, if you aren't contacted within 4-5 business days.  

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It's been a pleasure interacting with you and I hope you have a good day ahead.

To assist you better, do you have a previous case number or were you in contact with the escalations team?

I understand you need assistance and I’d love to help. However, we encourage our customers to create a public post so that the conversation may help other community members find a similar solution.

Hence, I would request you to create a public post with the same query, so that you may get your answers from the various members we have in our community forums at HP.

Keep me posted.