HP Laptop 17-by4004nl

[chiosul]

hello everyone, I have this laptop and I wanted to install the clean Windows 10 OS, with the USB stick started then arrived where you have to format the hard disks does not see them, certainly missing the drivers to inject but which ones, sorry but I'm with google translator

[Paul_Tikkanen · Accepted solution]

Hi:

Since your notebook has an Intel 11th gen core processor, you need to install a specific storage controller driver that W10 does not contain.

See the info at the link below.

https://support.hp.com/us-en/product/hp-15-f2000-laptop-pc-series/35900344/model/35900346/document/c...

Here is the link to the driver you need...

This package contains the Intel Rapid Storage Technology Driver for the supported notebook models and operating systems. The Intel Rapid Storage Technology is designed to provide functionality for the Intel Storage Controllers. The driver improves Serial ATA (SATA) disk performance with Native Command Queuing.

https://ftp.hp.com/pub/softpaq/sp111501-112000/sp111776.exe

There is one thing wrong in that document, and that is where HP tells you to right click on the Intel driver file and select Extract to

When I ran through the steps, I don't get an Extract to option when I right click on the file.

So, if you have the same issue, download and install the free 7-zip file utility from the link below.

The 1st file at the top of the page is for 64 bit.

7-Zip (7-zip.org)

Then you can right click on the exe file, select 7-Zip from the menu, and select Extract to: and let it extract the file into its folder name (sp111776), and copy that folder to your USB flash drive, and continue with the instructions.

[chiosul]

thanks for the speed, as soon as I try I can tell you if it works

[Paul_Tikkanen]

You're very welcome.

[chiosul]

Hello thank you very much, I solved without problems with your solution, who needs I can say that even the touchpad does not go but just use a usb mouse

[Paul_Tikkanen]

Anytime.

Glad to have been of assistance.

See if this touchpad driver works for you...

This package provides the driver that enables the ELAN Precision Touchpad on supported computer models that are running a supported operating system. For systems that support the backlit keyboard feature, the driver enables keyboard backlit wake up.

https://ftp.hp.com/pub/softpaq/sp111001-111500/sp111480.exe 

[chiosul]

thanks I'll try, can I ask one more thing? the so win10 gives me a "smart event" error alert open the Intel disk management application optane for details, there is nothing because the disk is not recognized, do you have any information about it?

[Paul_Tikkanen]

You're very welcome. 

Unfortunately, I wouldn't know what to do about that error, and suggest that you start a new topic regarding that problem. 

[chiosul]

OK thank you

[Paul_Tikkanen]

Anytime.