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- HP Community
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12-24-2018 02:08 PM
A while ago I was running out of storage when I wanted to download something. I had deleted all my music, videos, documents, etc. and still had no storage. In an effort to get storage quickly, I selected all folders in my file explorer and clicked delete. I ignored the system administrator messages thinking it wouldn't matter as I didn't use most of the apps anyway. This turned out to be a huge mistake.
My system apps are completely gone and I still have no storage. I cannot open settings or the windows store as they have been deleted and I cannot download them as I still have 0 bytes of storage.
I attempted to do a factory reset through the command screen, but instead my computer attempted (and failed) to do a refresh. I want everything deleted and retured to the factory settings, but I cannot open settings to do so.
I have also tried to press f11 at startup but the only way I can see my screen is through an HDMI cable hooked to my tv (my ink layer is pretty much destroyed) and the f11 screen does not come up through the HDMI cable. My laptop is now useless, any help would be greatly appreciated.
12-24-2018 04:05 PM
Your best bet at this point would probably be to purchase HP Recovery Media to do a full factory reset on your PC.
HP Recovery Media is a set of DVDs and a CD, or USB stick, that will erase the hard drive (removing all data, settings, and applications, reinstall the original OS, drivers, and some HP Utilities.
In some cases, you may be able to order a USB stick instead of disks. You have to order these from HP; they can not be downloaded.
You can look online for Recovery Media starting with the linked paged: http://support.hp.com/us-en/drivers
Once there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click "Update". If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. Click the "+" symbol to expand that entry and click on Order Media for details.
Or, if you prefer, you can do the same by contacting HP Customer Service:
If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!
If you have trouble finding a phone number, then try: 1 (800)474-6836
When you get the media, if it is a USB stick, insert it into your PC, pressing F9 to get a Boot menu, then select the External USB Hard Drive to boot from it.
I am a volunteer and I do not work for, nor represent, HP