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‎01-25-2020 09:33 AM

HP Recommended
Product: HP 255 G5

Hi

I have a client that brought in their hp laptop that was not booting up. After testing we found the drive had crashe .  We need to replace the driv .  How would we find the OS the laptop had as well as the CD key to activate windows.  Laptop is a HP 255 G5. 

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1 REPLY 1

‎01-25-2020 09:56 AM - edited ‎01-25-2020 09:58 AM

HP Recommended

Hi:

 

Some models came with W10 and the product key is in the BIOS.

 

Some models came with FreeDOS and the user supplies their own operating system.

 

The only suggestion I can offer would be to use the Microsoft media creation tool to create a bootable installation USB drive, and install W10.  I would try W10 Pro first, since it is a business-class notebook.

 

https://www.microsoft.com/en-us/software-download/windows10

 

If the PC came with W10, then the installation media should work, install W10, and automatically activate.

 

If it does not activate, use the free utility that I zipped up and attached below, that will show you what version of W10 the product key is good for, and you can install that version instead.

ShowKeyPlus1.0.7060.zip
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