• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP ENVY x360 - 15m-dr0011dx
Microsoft Windows 11

I have an HP Envy x360 Laptop that stopped turning on after an NVME drive shorted out on it (I knew that because when I connected it to my laptop, it immediately turns off) . After I found that out and removed the NVME drive, the laptop turns on but now shows a blinking sequence from the Caps Lock key, the fan spins loudly and nothing shows up on the screen, I replaced the RAM and still no display. The caps lock button shows 3 Slow blinks and then 5 Fast Blinks. The day before my laptop stopped turning on, all I can remember is HP Support giving me a weak battery notification before I turned it off, but I don't know if this error is about a weak/bad battery, so I don't want to spend money on a battery until I know. Please help me ASAP 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

An m.2 NVMe drive is mounted in the motherboard and any electrical short of that is likely to severely damage the motherboard -- and the 3,5 code indicates the CPU has been damaged -- basically rendering the laptop useless because that can not be replaced.



I am a volunteer and I do not work for, nor represent, HP

View solution in original post

1 REPLY 1
HP Recommended

An m.2 NVMe drive is mounted in the motherboard and any electrical short of that is likely to severely damage the motherboard -- and the 3,5 code indicates the CPU has been damaged -- basically rendering the laptop useless because that can not be replaced.



I am a volunteer and I do not work for, nor represent, HP
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.