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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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06-09-2025 05:40 AM
Hi everyone, I recently updated my HP laptop to Windows 11 and started facing an issue where the device is no longer detecting my home Wi-Fi network. All my other devices are working fine with the same router, and even this HP laptop was working perfectly before the update. I’ve already tried restarting the router, updating network drivers, disabling and enabling the Wi-Fi adapter, and running the network troubleshooter — but nothing seems to fix it. I was in the middle of downloading a few apps and games when the issue started, and now I’m stuck. Is anyone else experiencing this on their HP laptop after moving to Windows 11? Any help would be appreciated!
06-11-2025 06:20 AM
@Masonp67, Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
I understand how frustrating it can be when your Wi-Fi suddenly stops working after a system update. Since you've already tried some great initial steps like restarting the router, updating drivers, and running the troubleshooter, let’s go a bit deeper to resolve this.
Check for Hidden or Disabled Networks
Sometimes, Windows 11 may not display certain networks due to changes in network visibility settings.
- Go to Settings > Network & Internet > Wi-Fi > Manage known networks
- Click Add a new network and manually enter your SSID and password.
Reinstall the Wi-Fi Driver
Even if you've updated the driver, a clean reinstall can help.
- Press Win + X > Device Manager
- Expand Network adapters
- Right-click your Wi-Fi adapter (e.g., Realtek, Intel) > Uninstall device
- Check Delete the driver software for this device if available
- Restart your laptop — Windows will reinstall the driver automatically
Install the Latest Wireless Driver from HP
Windows Update may not always fetch the best driver for your device.
- Visit the HP support page
- Enter your laptop model (you can find it by pressing Fn + Esc)
- Download and install the latest Wi-Fi driver listed under Network
Reset Network Settings
This will remove all saved networks and reset adapters.
- Go to Settings > Network & Internet > Advanced network settings
- Click Network reset > Restart your PC
Check WLAN AutoConfig Service
Ensure the service that manages Wi-Fi is running.
- Press Win + R, type services.msc, and press Enter
- Scroll to WLAN AutoConfig
- Right-click > Properties > Set Startup type to Automatic
- Click Start if the service is stopped
BIOS and Chipset Update (Optional but Recommended)
Sometimes, firmware updates improve hardware compatibility with new OS versions.
- Go to the HP Support Page
- Download the latest BIOS and Chipset drivers for your model
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping!
Max3Aj
HP Support