HP Laptop PC 17-by4000 has audio problems and wifi hangs on websites and has slowed down

[ThomM69]

I've narrowed it down to kernel and process latency with "LatencyMon" utility"

It appears to be driver related possibly with my wifi driver.

I don't know what to do

[banhien]

@ThomM69 

HP Laptop PC 17-by4000 is an invalid model/product. HPSA will tell you what it is.

Regards.

[ThomM69]

That is exactly where a cut n pasted it from

Here is the full model

HP Laptop PC 17-by4000 (18B36AV)

[ThomM69]

MORE INFO

It's possibly related to my wifi drivers. It is a driver issue as far as I can tell. I've updated all drivers. I tried rolling back drivers in Device Manager. I rolled back the operating system back 4 months from today(with acronis full boot restore). So it isnt a recent driver. All diagnostics report no errors

[ThomM69]

Maybe this will help you. FROM HP's WEBSITE

https://support.hp.com/us-en/product/hp-laptop-pc-17-by4000/35911555

[banhien]

@ThomM69 

The code shows dozen of different machines

              https://partsurfer.hp.com/WSearch.aspx?Wchar=Y&searchText=18B36AV

I pick one machine which likely the closest of your machine

            https://support.hp.com/in-en/document/c07699898

which shows it has Intel® Wi-Fi 6 AX201 (2x2) and Bluetooth® 5 combo (Supporting Gigabit file transfer speeds).

Please try driver for WiFi

                     https://ftp.hp.com/pub/softpaq/sp114001-114500/sp114211.exe

    for  BT    https://ftp.hp.com/pub/softpaq/sp113501-114000/sp113708.exe

And for     Audio

                  https://ftp.hp.com/pub/softpaq/sp110001-110500/sp110060.exe

Regards.

[ThomM69]

dbl ;post

[ThomM69]

Sorry. Did you mean product number? I gave you model number earlier. I went to bestbuy's site where I bought it and this is the model number

Model:17-by4633dx

It's the only place I could find it

Product number: 3Y054UA#ABA

I'll try those drivers. thank you

I believe I have wifi 5. I don't know.

The audio driver won't install unless I go in to the device manager and uninstall and delete the old one.

So I did but there are at least 4 more. Do I uninstall and delete those too?

Ive enclosed a picture