HP Laptop, Short DST : Failed

[Alastair_]

Hi there, I'm trying to fix laptop that has Error code 0xc0000185, I open up recovery menu > F2 > Hard Drive test > quick test : 

SMART Check : PASSED 

Short DST : FAILED 

FAILURE ID : 9AP261-9T7APS-XD7XGK-60VA03

PRODUCT ID : 6BL49EA#ABU 

Hard Drive 1 

Does anyone know what to do from here?

[Paul_Tikkanen]

Hi:

Below is the failure report generated by the code you posted, minus your notebook's serial number.

Failure Information

Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message

9AP261-9T7APS-XD7XGK-60VA03

OK

0000000000

9/7/21

303

Storage

Floppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape Drive

Hard Disk 1 Quick Test Failure

You will need to install a new hard drive and reinstall the operating system.

Below is the link to the service manual, where you can find the hard drive removal and replacement procedure.

HP 15 Laptop PC Maintenance and Service Guide

You may want to consider replacing the 2.5" mechanical hard drive with a better performing 2.5" solid state drive (SSD).

You notebook also has a M.2 slot that supports both SATA and NVMe SSD's according to chapter 1 of the service manual, so you may want to install a much faster M.2 NVMe SSD instead.

After you replace the drive, you can use the HP cloud recovery tool to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your notebook.

Here is an info link for how to use that utility...

HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 10, 7) | HP® Customer Support