HP Laptop Windows 7 Repair

[Waffles041701]

I have an HP Pavillion g7 Laptop with Windows 7 installed, but the Windows files I believe are corrupted. when I try to start the computer up, it just says Starting Windows, and doesn't do anything, I can't go into recovery mode either, when I do, all that appears is the cursor. The HP Quickweb (started by pressing f5/internet button) works perfectly fine. A friend of mine triend to fix it by putting a Windows 95 install disc in without my consent. now I just say there is no brive to boot from. HP Quickweb says "Windows file system is encrypted, not cleanly shut down or hibernated." Is there a way for me to repair or re-install Windows entirely through HP Quickweb? The Quickweb version is 3.1.1.

[The_Fossette]

@Waffles041701

Welcome to the HP Forums!

I would like to take a moment and thank you for using this forum, it is a great place to find answers.

I understand that you are unable to boot to desktop and the computer goes to a blank screen now.

I’d love to help!

Follow the steps in the below link.

http://hp.care/2dxVN6J

Let me know how it goes! Looking forward to your reply.

Good day!

[Waffles041701]

I apologize for the really late response, I've been busy with school, but I came back to say that I tried the Hard Drive Test and that didn't work, which I didn't think it would considering that my computer tries to boot on Windows 95 with corrupted Windows 7 files installed on the Hard Drive. The results for the quick Hard Drive Test were: SMART Check: PASSED Short DST: Failed FAILURE ID: RTX3PW-62F8AV-MFPX01-60X303 PRODUCT ID: A7A29UA#ABA Hard Disk 1 _________________________________________________________________________________________________________ Hard Disk Test: FAILED I would also like to mention that in your reply @The_Fossette you said "I understamd that you are unable to boot to desktop and the computer goes to a blank screen now." I would like to add that it doesn't just go to a blank screen but when I start it up it says "Remove disks or other media. Press any key to resart" and when I press a key it responds with "No bootable device -- insert boot disk and press any key". I do not have any media attached that could be interfering with this, the only thing connected that could hold a bootable device that is attached to my computer is that Hard Drive, which is relatively fine by itself because I can start up HP Quickweb/

[The_Fossette · Accepted solution]

Hi @Waffles041701

Thank you for posting back.

As per the hardware diagnostic results you have posted, it seems that the hard drive on your computer is failed and you need to replace the hard drive to get the computer up and running.

I recommend you to contact phone support and check the available service options for your computer.

Follow below steps to contact phone support.

Step 1. Open link:  www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click on HP contact options - click on Get phone number

Keep me posted and you have a good day ahead.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care!

Cheers!

[Waffles041701]

Thank you, as Hard Drive replacement will cost money, I will look more into replacement another time, as Christmas is coming up and all that, and I may have to purchase a new installation of Windows on my PC, that's also an issue. Purchasing Windows may not be necessary as it seems there is a Windows 10 Installation Media Creation Tool on the Windows website I may be able to do that and use my product key on my laptop's sticker to register it. Is it possible to do this or would I need a completely brand new product-key?

[The_Fossette]

Hi @Waffles041701

Thank you for posting back.

You do not need to purchase a new operating system. You can contact phone support and order the recovery media for your computer. It will contain windows and all the software which initially came with your computer.

Hope this answers your question and you have a good day ahead.

Take care! 

Cheers!