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‎08-30-2021 12:47 PM

HP Recommended
Product: HP Laptop 15
Operating System: Microsoft Windows 10 (64-bit)

Yesterday I bought this laptop and it seemed fine. Today I downloaded some photos from my apple cloud and it downloaded as a Zip folder and then i extracted everything into a separate folder. I wanted to delete a file directly from the zip folder but as soon as I try that the laptop fan became loud and the file did not delete at all no progress whatsoever. Then the tab froze and the mouse became swirly. I can easily delete files from other normal folders but not this zip folder. Why is that?

I am especially concerned because this laptop is brand nee and it seems to be struggling with this task. When i’ve had other laptops their fans didn’t go this fast. Should I return the laptop or is there a way to fix this?

Extra details: I didn’t install any applications like Winrar, haven’t added anything to this laptop besides a few of my own imported photos, I’ve restarted it already (still happens) and I made sure nothing else was running besides pictures app.

I appreciate any help/advice I can get! Heres the video 

 

 

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