HP Laptop randomly shuts down

[dokeyom]

My HP Notebook 15s-fq1512sa laptop turns on normally when it is plugged into the charger, and it works without any issues while connected to AC power. However, when running on battery without a charger plugged in, the laptop randomly shuts down unexpectedly and will not turn back on unless it is plugged in again. If I try to power it on while unplugged, it displays an “Operating System did not shut down cleanly” message, enters automatic repair, and then shuts down again. This cycle continues each time I attempt to turn it on without the charger. The laptop functions correctly when used with AC power alone. I would really appreciate guidance on diagnosing and resolving this battery or power issue.

The battery was replaced months ago due to a swollen battery too.

HP Notebook 15s-fq1512sa

Product: 8FE43EA

Serial: Edited

[Jerry_57]

Hi @dokeyom,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.


The issue you're facing with your HP Notebook 15s-fq1512sa could be due to several potential causes related to battery or power management settings. Here's how you can troubleshoot and try to resolve the issue where your laptop shuts down randomly when running on battery power.
 

Steps to Resolve:

Check Battery Health:
 

• Ensure the battery is properly inserted. You might also want to check its health using HP Support Assistant or BIOS diagnostics.
• If the battery health is poor, replacing it with an HP-approved battery could resolve the issue.

Inspect Battery Connection:
 

• Power down your laptop and unplug the charger.
• Remove the battery (if it's removable) and inspect the connectors for any dust or debris.
• Reinstall the battery securely.

Battery Calibration:
 

• Fully charge the battery and then let it discharge below 5% through normal use. Then, recharge it fully again. This process can sometimes help recalibrate the battery for accurate charge reporting.

Power Management Settings:
 

• Adjust your power management settings. Go to Control Panel > Power Options, and ensure that settings under "Battery" are configured to prevent premature shutdowns.
• Disable certain features like "Hibernate" on a critical battery to confirm if this changes the behavior.

Update Drivers and BIOS:
 

• Ensure all your drivers, especially the battery and chipset-related ones, along with the BIOS, are up to date. You can find updates on the Official HP® Support.

AC Adapter Test:
 

• After removing the battery, connect the laptop to AC power using only the adapter. If the laptop operates normally, the battery could be the issue.

Conduct a Load Test:
 

• Use the HP Diagnostics Tool to perform a battery check and possibly run a complete system diagnostics to identify issues.
  
  
  I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Jerry_57

HP Support

[dokeyom]

I would like to clarify this issue persists and has not been resolved. To address the points raised:
The battery health and diagnostics have been checked: The laptop is unabel to remain powered on long enough to complete normal usage. The battery is not user-removable and battery calibration cannot be performed, as the device powers off instantly when AC power is removed. Drivers and BIOS are fully up to date, as checked by Microsoft support. There has been no physical damage or liquid exposure since the replacement at the start of this year. I would appreciate further help, thank you.

[Jerry_57]

Hi @dokeyom,

Thank you for your response.

May I know which part was replaced, and if you have any case number, please share it with us in a private message.

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number, because we value your privacy.

Jerry_57

HP Support

[dokeyom · Accepted solution]

Hi @Jerry_57,

Thank you for your support, the battery was replaced.

[Jerry_57]

Hi @dokeyom,

Thank you for the update.

Regards
Jerry_57