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HP Recommended

Hi, I used a HP Victus Gaming Laptop, but unfortunately the laptop has been stolen. I have completed the basic formalities by complaining police station and something else. But I am unable to track the stolen location. Can anyone please help me about how to find the location? Or is there any other trick in the setting of the laptop that may help to find the location fast? I am very worried about this, I just a few months used this.

3 REPLIES 3
HP Recommended

Sorry, but this is only a Support Community staffed mostly by volunteers and we can do nothing to track or recover missing property.

If you were signed into your device using a Microsoft account (you would know because your login screen would have shown an email address or you would be using a PIN code), then you can follow these instructions from Microsoft:
https://support.microsoft.com/en-us/help/11579/microsoft-account-find-and-lock-lost-windows-device

But, if you were signed in to your device using a local account, then you are basically out of luck.

What I recommend is contacting HP using this link: https://support.hp.com/us-en/contact-hp

Contact the local law enforcement authorities about the missing PC -- provide them all the information they need and show them proof of ownership. You will most likely need to this to have then return the PC to you if they find it

When the lost PC is returned, contact Absolute Software to see about getting Lojack for it. That enables you to report a lost PC and then locate it, once it is then connected to the Internet.



I am a volunteer and I do not work for, nor represent, HP
HP Recommended

Thank you so much WAWood for staying with me. But if you help me one more time, I shall be thankful to you.

 

Actually I found one article online, here it is https://bytespired.com/find-a-stolen-laptop-using-windows-11/. They suggested how to find the stolen laptop and I followed the steps one by one and reached out at this point

Visit https://account.microsoft.com/devices and sign in to your account.

 

But when I signed up the account and clicked find my device, I could not see anything. As per the article's instructions, the map location should show up. But nothing is displayed. Can you please tell me what could be the issue? I followed every step perfectly, but I dont understand what could be the issue. Please help...

 

HP Recommended

Sorry, but that is a MS-provided feature and we have no information about how it works or why it fails.



I am a volunteer and I do not work for, nor represent, HP
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